What are the responsibilities and job description for the Customer Service Representative-Part Time-Knoxville position at Edfinancial Services LLC?
Description
Part Time, Customer Service Representative - EdAmerica
Knoxville, TN • Edamerica
Description
Are you interested in a part time position with a reputable, top-rated company?
(For full time employment, please apply here: (Full Time Customer Service Representative, EdAmerica)
Join us!!! We partner with colleges and universities across the country to help prospective, current, and prior students regarding their enrollment. The daily responsibilities include making outbound calls, operating multiple computer programs, and offering first class customer service. We offer competitive pay rates, comprehensive training, and an energetic work environment.
A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE: As a Customer Service Representative, the daily responsibilities include answering inbound calls from students and parents, making outbound calls to current or prior students, operating multiple computer programs, and offering first-class customer service. You will have support from senior agents and leadership who are just a phone call away when you need assistance. You will feel rewarded by helping to support students with their life-changing journey.
Scheduling:
- This Position is Part Time, seasonal position, about 20 hours per week through August.
- Weekdays 11am-3pm; Will need to attend Orientation and training fulltime hours, which will be the first week of employment.
- This is an onsite role
Team Member Qualities:
We seek team members that possess the following qualities:
- Ability to learn quickly through continuous Comprehensive Training
- Multi-tasking skills including time management
- Effective communication skills, both verbal and written
- Superior customer service skills
ABOUT EDFINANCIAL We continue to grow and just had the best year in our company’s 30-year history. Edamerica is an extended business office for colleges and universities across the country. In these concerning economic times, you will have peace of mind knowing we are a solid company, and there is always work to be done in higher education. We hire people who are looking for more than just a job. We love to promote from within. We have a casual work environment, but we are serious about making sure our employees have a voice and feel like they are a part of the team. We believe that happy, engaged employees add value to our company. We promote a healthy work-life balance even offering a flexible mental health day for self-care. We also emphasize personal development through our tuition reimbursement and leadership development programs.
We will train the right person on the technical aspects of our software and best practices. Do you have excellent communication skills, both written and verbal? Are you comfortable talking on the phone? Do you enjoy building relationships with people? Are you team-oriented? Do you have creative problem-solving skills? If so, you might just be perfect for this Edamerica Customer Service Representative position!
READY TO JOIN OUR TEAM? We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this customer service job, please fill out our initial 5-minute, mobile-friendly application. We look forward to meeting you!
Requirements
- High School Diploma
- Customer Service experience preferred but not required
Ability to pass a background check and Drug Test required
Requirements
- High School Diploma
- Customer Service experience preferred but not required
Ability to pass a background check and Drug Test required