What are the responsibilities and job description for the Customer Service Representative-Knoxville position at Edfinancial Services LLC?
Description
Come grow with us.
Join the Edfinancial Team — Where Purpose Meets Growth!
Location: Knoxville
Job Type: Full-Time
Starting Pay: $16.20 - $18.00/hour minimum of $4.75/hour of Health and Welfare Benefit - That’s over $20/hour in total value, plus growth opportunities, training, and a supportive team environment!
About Edfinancial Services: At Edfinancial, we’re more than a workplace — we’re a mission-driven community helping people manage one of life’s biggest investments: their education. As a leading contractor for the U.S. Department of Education, we pride ourselves on integrity, growth, and employee success.
- 99% of entry-level employees who stay two years or more advance in their careers.
- We offer tuition reimbursement, leadership development programs, and a people-first culture where your growth matters.
What You’ll Do:
As a Customer Service Representative, you’ll be the friendly, knowledgeable voice our customers depend on. You’ll:
- Handle inbound and outbound calls with professionalism and empathy.
- Provide accurate, clear information about our products and services.
- Resolve questions and issues quickly while maintaining compliance with federal and company guidelines.
- Use sound judgment and strong communication skills to support each customer interaction.
- Collaborate with your team to create a positive, high-quality work environment.
Why You’ll Love Working Here
At Edfinancial, we don’t just talk about culture — we live it. You’ll join a community that values:
- Growth & Development: Paid training, certifications, and opportunities for advancement.
- Balance & Support: Friendly teams and encouraging leaders
- Purpose: Every call you take helps our customers manage one of life’s biggest investments — their education.
- Work-Life Balance: 11 paid holidays generous PTO
· Potential to work remotely after on-site training and a minimum of 6 months of consistent job performance, subject to company policy, business needs and ongoing performance standards!
“I never imagined a call center could feel this positive — Edfinancial truly values its people.”— Edfinancial Team Member
“The people here genuinely care — it feels like family.”— Edfinancial Team Member
What We’re Looking For:
- Professional appearance and positive attitude
- Strong communication and listening skills
- Ability to deliver clear and accurate information to solve problems efficiently
- Flexibility and availability during business hours
- Basic computer proficiency
- Ability to collaborate with teammates and leaders who want to see you succeed
Work Schedule This role requires flexibility for evening shifts. Schedules are assigned based on business needs. Hours of Operation (EST):
- Monday: 8:00 AM – 9:00 PM
- Tuesday – Friday: 8:00 AM – 8:00 PM
- Saturday – Sunday: Closed
Ready to Grow With Us? Join a team where your work has purpose, your leaders support you, and your growth is a priority.
Mission: Edfinancial strives to provide exceptional customer-driven products and services while always doing the right thing!
Salary : $16 - $18