What are the responsibilities and job description for the Customer Service Representative-Knoxville position at Edfinancial Careers?
Description
Come grow with us.
Join the Edfinancial Team — Where Purpose Meets Growth!
Location: Knoxville
Job Type: Full-Time
Starting Pay: $16.20 - $18.00/hour minimum of $4.75/hour of Health and Welfare Benefit - That’s over $20/hour in total value, plus growth opportunities, training, and a supportive team environment!
About Edfinancial Services: At Edfinancial, we’re more than a workplace — we’re a mission-driven community helping people manage one of life’s biggest investments: their education. As a leading contractor for the U.S. Department of Education, we pride ourselves on integrity, growth, and employee success.
As a Customer Service Representative, you’ll be the friendly, knowledgeable voice our customers depend on. You’ll:
At Edfinancial, we don’t just talk about culture — we live it. You’ll join a community that values:
“The people here genuinely care — it feels like family.”— Edfinancial Team Member
What We’re Looking For
Mission: Edfinancial strives to provide exceptional customer-driven products and services while always doing the right thing!
Come grow with us.
Join the Edfinancial Team — Where Purpose Meets Growth!
Location: Knoxville
Job Type: Full-Time
Starting Pay: $16.20 - $18.00/hour minimum of $4.75/hour of Health and Welfare Benefit - That’s over $20/hour in total value, plus growth opportunities, training, and a supportive team environment!
About Edfinancial Services: At Edfinancial, we’re more than a workplace — we’re a mission-driven community helping people manage one of life’s biggest investments: their education. As a leading contractor for the U.S. Department of Education, we pride ourselves on integrity, growth, and employee success.
- 99% of entry-level employees who stay two years or more advance in their careers.
- We offer tuition reimbursement, leadership development programs, and a people-first culture where your growth matters.
As a Customer Service Representative, you’ll be the friendly, knowledgeable voice our customers depend on. You’ll:
- Handle inbound and outbound calls with professionalism and empathy.
- Provide accurate, clear information about our products and services.
- Resolve questions and issues quickly while maintaining compliance with federal and company guidelines.
- Use sound judgment and strong communication skills to support each customer interaction.
- Collaborate with your team to create a positive, high-quality work environment.
At Edfinancial, we don’t just talk about culture — we live it. You’ll join a community that values:
- Growth & Development: Paid training, certifications, and opportunities for advancement.
- Balance & Support: Friendly teams and encouraging leaders
- Purpose: Every call you take helps our customers manage one of life’s biggest investments — their education.
- Work-Life Balance: 11 paid holidays generous PTO
- Potential to work remotely after on-site training and a minimum of 6 months of consistent job performance, subject to company policy, business needs and ongoing performance standards!
“The people here genuinely care — it feels like family.”— Edfinancial Team Member
What We’re Looking For
- Professional appearance and positive attitude
- Strong communication and listening skills
- Ability to deliver clear and accurate information to solve problems efficiently
- Flexibility and availability during business hours
- Basic computer proficiency
- Ability to collaborate with teammates and leaders who want to see you succeed
- Monday: 8:00 AM – 9:00 PM
- Tuesday – Friday: 8:00 AM – 8:00 PM
- Saturday – Sunday: Closed
Mission: Edfinancial strives to provide exceptional customer-driven products and services while always doing the right thing!
Salary : $16 - $18