Social Services Assistant

Eden East, Is a portfolio of skilled nursing in the Midwest. As an industry-leading provider of post-acute care, Eden has been dedicated to changing the way healthcare is delivered. We are passionate about elevating and enhancing our employees as they are the core of the care and love we aim for, cultivating a family-like environment to ensure our residents are treated like family.

Position: Social Services Assistant

Duties

We have an exciting career opportunity for a caring Social Services Assistant at Edenbrook Greenwood Hill! As a Social Services Assistant, you will be responsible for supporting the social services team in various aspects of resident care, including resident interviews and discharge planning. Your job duties will include:

• Conduct resident interviews to assess social, emotional, and financial needs.
• Coordinate discharge planning with families, healthcare providers, and community resources.
• Document interviews, calls, and care conferences daily per facility policy.
• Communicate regularly with the interdisciplinary team to support care planning.
• Adjust daily schedule based on resident, family, and staff needs.
• Provide Social Services oversight and complete assigned resident-related tasks.
• Coordinate the referral-to-admission process with the Marketing Director.
• Obtain insurance authorizations, track updates, and share information with relevant departments.
• Assist residents and families with admission paperwork and provide information on Medicare, Medicaid, and financial assistance programs; help with Medicaid applications as needed.
• Ensure PASRR completion per state requirements.
• Participate in resident assessments and provide social history as required by the MDS/RAI process.
• Involve residents and families in setting goals and developing care plans.
• Lead Behavior Meetings and monitor GDRs and psychotropic medication consents.
• Complete timely progress notes for each resident.
• Maintain an open-door policy for residents, families, and staff; provide counseling or referrals as appropriate.
• Report grievances to the Executive Director and initiate investigations.
• Advocate for resident rights and support residents in communicating their needs.
• Participate in monthly QAPI meetings and daily Stand-Up meetings.
• Lead discharge planning and coordinate with external providers (DME, Home Health, Hospice, etc.).
• Issue denial letters per state regulations.
• Assist with staff education and orientation on Resident Rights and social service needs.
• Perform other duties as assigned by the Administrator.
  
  

Requirements

• Preferred: Bachelor’s degree in Social Work or a Human Services field (Social Services, Sociology, Special Education, Rehabilitation Counseling, Psychology)
• Licensed Social Work certificate in the state of Pennsylvania is a strong plus
• One year of supervised social work experience in a healthcare setting preferred but not required
• Ability to work cooperatively with social services and other departments
• Professional communication skills, both in person and over the phone
• Strong written and verbal communication skills with attention to quality and performance
• Ability to provide clear, concise instructions and remain calm in emergency situations
  
  

Benefits

• Health, Dental & Vision Insurance
• Generous PTO, Vacation and Sick days
• Opportunity to grow
• Supportive work environment
  
  

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