Administration & After Sales Manager - New York

Company Description

EDEN, House of Art, is a globally recognized art brand known for its meticulously curated exhibitions, bespoke collector events, original artworks, and innovative "Art Movements" aimed at creating seamless artistic experiences. With 15 iconic locations worldwide and over 130,000 sq. ft of permanent art spaces, EDEN features a dynamic roster of leading contemporary artists. With three new Houses of Art opening in 2025 in St. Tropez, Paris, and Miami, EDEN continues its rapid growth as a leader in the international art scene. Dedicated to blending art with immersive experiences, EDEN provides a unique platform for collectors and art enthusiasts.

Role Description

The Administration & After Sales Manager serves as the operational backbone of the New York gallery, ensuring that employee administration, gallery administration, collector communications, and after-sales processes are handled in a structured, efficient, and professional manner.

The role combines internal operational discipline with external client-facing coordination. Managing administrative processes such as scheduling, leave tracking, and onboarding/offboarding, while also supporting collectors post-purchase through coordinating communications, installations, stagings, and ensuring a high-touch service experience.

This position requires strong organizational skills, attention to detail, discretion, responsiveness, and the ability to manage multiple workflows across administration, operations, and client support.

Key Responsibilities

• Team & Employee Administration Oversee work schedules, shift changes, leave and absence records, onboarding/offboarding administration, IT access, and employee records.
• Multi-Site Gallery & Warehouse Administration Oversee general administration across two NYC gallery locations and one warehouse, maintaining accurate records, answering incoming calls, and ensuring smooth day-to-day running.
• After Sales Support & Collector Coordination Act as a key operational contact for collectors post-purchase, coordinating communications, responding to calls and messages, and ensuring after-sales requests are tracked and completed.
• Installations & Staging Coordination Coordinate installations and stagings for artworks across NYC locations and off-site collector destinations, liaising with installers, vendors, and internal stakeholders.
• OSHA, Health & Safety & Compliance Maintain Health & Safety logs, incident records, inspection documentation, and compliance files, and coordinate required inspections and corrective actions.
• Facilities & Operational Support Support facilities coordination, maintenance follow-up, contractor scheduling, and general site support across gallery and warehouse environments.

Requirements

• Bachelor's degree in Business Administration, Operations, Arts Administration, Hospitality, Client Services, or a related field
• 3–5 years of relevant experience in administration, operations, client services, gallery coordination, or after-sales support; or an equivalent combination of education and practical experience
• Experience supporting high-touch clients, collectors, or customers in a gallery, luxury retail, hospitality, design, or similar environment preferred
• Experience coordinating installs, stagings, deliveries, or service appointments preferred
• Experience in a fast-paced, client-facing, detail-oriented business environment preferred
• Strong proficiency in Microsoft Office and/or Google Workspace
• Excellent organizational, communication, and problem-solving skills
• Ability to handle sensitive information with discretion and sound judgment