Journeyman Plumber/ Plumbing Manager

Plumbing Manager Position Summary

The Plumbing Manager is responsible for overseeing the daily operations of the plumbing department by leading and supporting field technicians, ensuring exceptional customer service, maintaining high-quality workmanship, and driving employee development. This role combines leadership, operational management, estimating, and field support to ensure projects are completed safely, efficiently, and to the highest standards.

Essential Duties & ResponsibilitiesTeam Leadership

• Manage, supervise, and support the daily activities of plumbing technicians.
• Schedule and coordinate crews to maximize productivity and customer satisfaction.
• Provide coaching, training, and mentorship to help employees develop their skills and advance within the company.
• Foster a positive, accountable, and team-oriented work environment.
• Conduct performance evaluations and provide constructive feedback.
• Address employee concerns, resolve conflicts, and maintain team morale.

Customer Service

• Answer incoming customer calls and assist with service inquiries when needed.
• Ensure customers receive professional, courteous, and timely communication.
• Resolve customer concerns and ensure complete customer satisfaction.

Estimating & Sales

• Visit job sites as needed to assess work and prepare accurate estimates.
• Explain repair and replacement options to customers in a professional and honest manner.
• Follow up on estimates and work to convert opportunities into completed jobs.
• Identify additional service opportunities while maintaining customer trust.

Field Support

• Assist technicians on job sites when additional leadership or technical support is needed.
• Troubleshoot complex plumbing issues and provide guidance to field staff.
• Ensure all work meets company quality standards and applicable plumbing codes.
• Promote safe work practices and compliance with all company safety policies.

Operations & Management

• Oversee the daily workflow of the plumbing department.
• Monitor technician performance, productivity, and efficiency.
• Coordinate with office staff to ensure smooth scheduling and communication.
• Assist in inventory management and equipment oversight.
• Maintain accurate job documentation and reporting.
• Participate in hiring, onboarding, and training new employees.

Employee Growth & Development

• Develop training plans for technicians at all skill levels.
• Encourage continuing education and professional development.
• Identify employee strengths and create opportunities for career advancement.
• Build a culture focused on accountability, teamwork, and continuous improvement.

Qualifications

• Minimum of 5 years of plumbing experience (management experience preferred).
• Strong leadership and team management skills.
• Excellent communication and customer service abilities.
• Experience creating estimates and explaining repair options.
• Ability to problem-solve and make sound decisions under pressure.
• Strong organizational and time management skills.
• Valid driver's license with an acceptable driving record.
• Proficiency with computers, scheduling software, and estimating software is preferred.

Physical Requirements

• Ability to lift up to 75 pounds.
• Ability to stand, walk, bend, climb ladders, and work in confined spaces when assisting in the field.
• Ability to work in various weather conditions.

What Success Looks Like

A successful Plumbing Manager leads by example, supports both customers and employees, maintains efficient daily operations, develops a highly skilled team, and helps drive the company's continued growth through excellent leadership, quality workmanship, and outstanding customer service.

Job Type: Full-time

Pay: $30.00 - $45.00 per hour

Benefits:

• Company truck
• Employee discount

Compensation Package:

• Bonus opportunities

License/Certification:

• Journeyman Plumber (Preferred)

Ability to Relocate:

• Ashland, KY: Relocate before starting work (Required)

Work Location: On the road

Salary : $30 - $45