Accounting & Office Assistant

The Accounting & Office Assistant (or know as Credit & Collection Specialist) is a key member of the EDCO Products Credit Department team. This full-time, non-exempt position is based in Hopkins, MN and reports to the Credit Manager. This is a 1st shift position with normal working hours of 8:00 a.m. – 4:30 p.m.

This role is responsible for cash application activities, collections support, account maintenance, customer service, administrative support, and month-end credit department processes. The ideal candidate is highly organized, detail-oriented, and able to manage multiple priorities while maintaining strong internal and external customer relationships.

 Essential Duties & Responsibilities

An individual in this position must be able to successfully perform the essential duties and responsibilities listed described. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

 Cash Applications & Daily Processing

• Check banking system each morning for incoming wire payments. 
• Apply incoming wire payments to corresponding customer accounts and record transactions in the Check Register. 
• Review wire remittance discrepancies and coordinate corrections with customers. 
• Verify all prior day payments are applied accurately against the Check Register. 
• Verify and deposit previous day credit card payments and record activity in the Check Register. 
• Investigate and resolve credit card discrepancies with Customer Service Representatives (CSRs). 
• Ensure all credit card payments are properly applied to customer invoices. 
• Apply available customer credits to open invoices as appropriate. 
• Process incoming check payments and apply funds to the correct customer accounts. 
• Prepare and record deposits in the Check Register. 
• Research discrepancies related to checks received and work with customers to minimize shortages or overages. 
• Deposit branch checks and cash, verify invoice application, and record in the Check Register. 
• Process Hopkins cash payments to the bank and change orders as needed. 
• Mail daily physical invoices as needed. 

Collections & Account Management

• Create and maintain spreadsheets of past due customers, accounts, and invoices. 
• Contact past due customers via phone and email to secure payment. 
• Keep Credit Manager informed of delinquent customers and overdue invoices. 
• Monitor customer orders and coordinate releases once past due balances are resolved. 
• Track and monitor all COD invoices to ensure timely payment. 
• Review all COD accounts to confirm balances are paid. 

 Customer Service & Administrative Support

• Answer questions from CSRs, customers, and other EDCO employees regarding account status and payment activity. 
• Apply credits to customer accounts as requested by CSRs, customers, or the Credit Manager. 
• Process customer refund requests via credit card or refund check. 
• Research and resolve old credit balances and coordinate customer refunds. 
• Respond to requests for account information.
• Receive and distribute daily mail, FedEx, UPS, and other incoming packages. 
• Create FedEx shipping labels and coordinate package drop-off. 
• Greet walk-in contractors, customers, and vendors, directing them to the appropriate department or employee. 
• Screen walk-in vendors without appointments, collect contact information, and route to the appropriate EDCO employee. 
• Assist with special projects as assigned by the Credit Manager or leadership team. 

Month-End Responsibilities

• Review all COD accounts to confirm payment status. 
• Set up month-end tracker for mailed customer statements.
• Backdate dividends and interest for the previous month as required.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exact list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. This job description does not constitute a contract of employment and is subject to change at the discretion of the company.

 Qualifications

 Physical Demands

The physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.

Working Environment

An individual in this position must be able to successfully perform the essential duties and responsibilities listed described. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

 About EDCO Products

Headquartered in Hopkins, Minnesota, EDCO Products Inc. is one of the largest privately held manufacturers of pre-finished exterior building materials in the United States. EDCO designs and manufactures a full line of siding, roofing, soffit, and rainware products. It has established distributor partnerships across the United States and Canada.

For over 75 years, EDCO continues to set the standard for quality, service, and innovation. Every employee contributes to our success. Know you will be challenged and rewarded – and success is shared because we’re in it together. EDCO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Learn more about us by visiting Glassdoor, Facebook, Twitter, Instagram, Pinterest, LinkedIn, or www.edcoproducts.com.

EDCO Products is an Equal Employment Opportunity employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.