Client Services & Scheduling Specialist

Job Title: Full-Time Work-from-Home Client Services & Scheduling Specialist

Company Description: East Coast Provision Company, LLC d/b/a East Coast Virtual Tours (ECVT).

ECVT is a leading real estate photography company that specializes in providing high-quality photography, drone services, virtual products and marketing services to real estate agents, homeowners, property managers, commercial organizations and more. Our mission is to help our clients showcase their properties in the best possible light and help them sell faster and at higher prices.

Job Overview: The Client Services & Scheduling Specialist will be responsible for assisting the Director of Operations with Scheduling and Customer Service duties and will report to the Director of Operations.

Responsibilities:  

• Handle daily appointment scheduling and calendar operations of the company by answering incoming phone calls, emails, and texts.
• Ensure customers are fully aware of all products/services offered by the company and promote additional marketing services as add-ons to basic photography packages such as aerial photography, 3D interactive tours, floor plans and more.
• Provide excellent customer service and technical support to ensure customers can use products/services effectively, feel supported and valued, and have a positive experience with the company.
• Assist with other administrative tasks as needed.

Qualifications:

• Education: A high school diploma is required.  
• Experience: A minimum of 2 years of experience in customer service is required.  
• Customer service skills: Effective communication of products/services, handling complaints and feedback, active listening and empathy, and a willingness to go above and beyond to ensure customer satisfaction.
• Communication/Interpersonal skills: Excellent verbal and written communication skills are essential. Must be able to communicate with customers, staff, and senior management effectively.
• Strong organizational and time-management skills.
• Ability to multitask and work in a fast-paced environment.
• Proficient in Microsoft Office Suite and familiar with software and systems used in the service industry, such as customer relationship management (CRM) software (HouseCall Pro) and content management software for real estate (Aryeo), among others.
• Must be a self-starter, detail-oriented, and able to work independently as well as part of a team.
• Remote, but must reside in the Northeast Florida region, no exceptions.
• This is a full-time, remote, hourly position with a pay range of $21-23/hour