What are the responsibilities and job description for the Director of Outpatient Services position at ECU Health?
Overview
We are hiring a Director Of Outpatient Services to build and manage our PHP/IOP program!
Location: Onsite in Greenville, North Carolina
About Us
ECU Health Behavioral Health is a modern, comprehensive behavioral health facility serving eastern North Carolina, with a primary hospital located in Greenville. The hospital operates 24/7 and is expanding to approximately 144 inpatient beds—including dedicated units for adults, children, and adolescents—making it a critical regional resource for acute psychiatric care.
Why Join Us
Join a mission-driven team dedicated to making a real impact in behavioral health. At ECU Health Behavioral Health, you’ll work alongside experienced clinicians in a collaborative environment where your expertise is valued and your work helps patients build healthier futures.
Why You’ll Love This Role
We know top talent deserves top rewards. Here’s what you’ll enjoy:
The Director of Outpatient Services is responsible for leading the day-to-day operations and long-term success of the facility’s partial hospitalization programs (PHP) and intensive outpatient programs (IOP). This role is accountable for achieving key performance targets - including volume growth, financial performance, patient experience, and clinical quality – by driving clinical excellence, operational rigor, referral growth, and standardized care delivery across the behavioral health care continuum. The Director will serve as a clinical leader, performance coach, and community advocate, ensuring a seamless transition for patients stepping down from inpatient care and patients stepping up from community-based care.
Responsibilities
Clinical & Operational Leadership
EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:
We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws.
AHCORP
We are hiring a Director Of Outpatient Services to build and manage our PHP/IOP program!
Location: Onsite in Greenville, North Carolina
About Us
ECU Health Behavioral Health is a modern, comprehensive behavioral health facility serving eastern North Carolina, with a primary hospital located in Greenville. The hospital operates 24/7 and is expanding to approximately 144 inpatient beds—including dedicated units for adults, children, and adolescents—making it a critical regional resource for acute psychiatric care.
Why Join Us
Join a mission-driven team dedicated to making a real impact in behavioral health. At ECU Health Behavioral Health, you’ll work alongside experienced clinicians in a collaborative environment where your expertise is valued and your work helps patients build healthier futures.
Why You’ll Love This Role
We know top talent deserves top rewards. Here’s what you’ll enjoy:
- Relocation Assistance- We’ll support your move with a generous relocation package.
- Professional Growth & Career Pathing - your development is our priority.
- Executive Mentorship – Paired with a corporate clinical support from day one
- Competitive Salary & Bonuses
- Comprehensive Health Benefits - Medical, dental, vision, 401(k) with Company Match
- Generous PTO - Includes vacation, holidays, extended sick leave, and mental health days.
- Industry-Leading Training & Support - You’ll be paired with a corporate clinical mentor from day one.
The Director of Outpatient Services is responsible for leading the day-to-day operations and long-term success of the facility’s partial hospitalization programs (PHP) and intensive outpatient programs (IOP). This role is accountable for achieving key performance targets - including volume growth, financial performance, patient experience, and clinical quality – by driving clinical excellence, operational rigor, referral growth, and standardized care delivery across the behavioral health care continuum. The Director will serve as a clinical leader, performance coach, and community advocate, ensuring a seamless transition for patients stepping down from inpatient care and patients stepping up from community-based care.
Responsibilities
Clinical & Operational Leadership
- Oversee day-to-day operations and clinical program for PHP and IOP services, including occasional facilitation of groups
- Achieve key business objectives including ADC, visits, revenue, EBITDA, patient retention, patient satisfaction, and clinical quality outcomes
- Monitor KPIs regularly and adjust operations to meet goals, address barriers, and ensure continuous improvement.
- Serve as a visible leader with internal stakeholders to drive step-down admissions from inpatient units and build advocacy for outpatient care/behavioral health care continuum
- Actively support business development and outreach activities to enhance brand awareness and drive direct admissions.
- Coordinate weekly group assignments and session topics to balance clinician workloads and tailor care to patient cohort needs. Utilize feedback, patient outcome data, and satisfaction surveys to enhance care delivery and program relevance and to ensure services remain accessible and responsive to the needs of the target population.
- Collaborate with divisional and corporate leadership on identifying and implementing strategic growth initiatives, including expansion planning and program development.
- Hire, onboard, and retain a high-performing team
- Provide supervision, training, and mentorship for clinical and support staff, including therapists, counselors, BHAs, and students.
- Ensure compliance with all relevant licensure, accreditation, regulatory, and contractual obligations (e.g., Joint Commission, CMS, state laws).
- Develop and assist with the development and implementation of policies and procedures.
- Ensure accurate and timely documentation of patient records and services delivered.
EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:
- Required to be a Master’s or Doctorate-level Licensed Clinician – e.g., LCSW, LMHC, LMFT, PsyD, PhD.
- Minimum of 4 years in behavioral healthcare, including 2 years of operations and managerial experience.
- Experience with PHP and IOP levels of care strongly preferred. Preference for experience working with acute psychiatric hospital and/or residential SUD treatment providers.
- Master’s or Doctorate-level Licensed Clinician – e.g., LCSW, LMHC, LMFT, PhD (Clinical, Counseling or Educational Psychology), or PsyD
We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws.
AHCORP