What are the responsibilities and job description for the Referral Coordinator - Access - Greenville Referral Center position at ECU Health Phys Team Member?
Position Summary
The Referral Coordinator - Access Center is a hybrid role within the Access Center that focuses on facilitating patient access to specialty care and services without performing general patient access duties typically handled in clinic settings. This position operates outside of the clinic environment and serves as a centralized resource for managing referrals, scheduling, and prior authorizations. The Referral Coordinator - Access Center ensures timely coordination of care by working closely with providers, payers, and patients while maintaining compliance with organizational standards and payer requirements.
Minimum Requirements
High school diploma or higher required
Associates or Bachelor's degree preferred
Minimum 2 years in healthcare access, referral coordination, or prior authorization roles.
Experience with EHR systems and payer authorization processes strongly preferred.
Proficiency in EHR platforms (Epic or similar), referral management tools, and virtual communication systems.
Familiarity with CPT/ICD-10 coding, insurance requirements, and HIPAA compliance.
ECU Health
About ECU Health Physicians
ECU Health Physicians is multi-specialty group with over 600 providers in more than 140 primary and specialty clinics across more than 110 locations in eastern North Carolina.
General Statement
It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.
Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.
We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant's qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.