Job Title: Human Resources Substitute Clerk

Wage/Hour Status: Non-Exempt

Reports to: Director of Human Resources

Pay Grade: Clerical Pay 4

Dept. /School: Human Resources

Days: 227

Primary Purpose: To provide exceptional customer service to visitors of the Administration Building and applicants of the Substitute Department while supporting Human Resources functions and operations.

Qualifications:

Education/Certification:

• High School Diploma or hold a GED Certificate

Special Knowledge Skills:

• Proficiency in English, Spanish preferred
• Ability to manage stressful situations
• Ability to analyze problems in high stress situations and choose appropriate course of action
• Proficiency in utilization of software database systems
• Proficiency in Google Documents and/or Excel spreadsheets
• Experience utilizing Office 365 apps

Experience:

• Job experience relating to public relations

Major Responsibilities and Duties:

• Assist Phone Operator in answering calls to the Administration Building and Substitute Office
• Provide good public relations and attentive customer service
• Check visitors in the Hall Pass system
• Maintain confidentiality at all times
• Direct visitors to departments and notify departments of visitors, as needed
• Responsible for completing projects/tasks as assigned by Director and Substitute Specialist
• Assist in the development and maintenance of the Administration Building Directory
• Assist with Human Resources records maintenance such as scanning and file audits
• Back-up for fingerprinting and ECISD badges (extensive background check required)
• Manage community concerns and provide connections to appropriate departments
• Support teacher pipelines by communicating regularly with teachers regarding certification and maintaining accurate records of the progress
• Support substitute department by conducting reference checks and preparing applicants for upcoming substitute orientations
• Other duties as assigned

Supervisory Responsibilities: NA

Working Conditions:

Mental Demands/Physical Demands/Environmental Factors:

Maintain emotional control under stress. Occasional prolonged or irregular hours. Office conditions; Work with large group of visitors on occasion

The foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required. I have read, understand and attest to the above description and funding relating to my daily activities.

Signature Date