What are the responsibilities and job description for the Director, Residential Programs - Hastings House position at Economic Mobility Pathways - EMPath?
POSITION TITLE: Director, Residential Programs - Hastings House
Who is EMPath?
Economic Mobility Pathways (EMPath) is a 200-year-old Boston-based nonprofit that transforms lives by partnering with families to move out of poverty and provides other organizations with the tools to do the same.
As a leading nonprofit innovator that combines direct services, a global learning network, robust research, and advocacy, we offer a wide range of rewarding career opportunities.
ABOUT THE ROLE:
The Director, Residential Programs - Hastings House plays a critical leadership role in the operation and advancement of EMPath’s Hastings House Emergency Assistance Shelter. This position oversees the development and implementation of high-quality residential services and Mobility Mentoring practices. The Director ensures programmatic compliance, supervises staff, contributes to strategic goals, and promotes a safe and trauma-informed environment for families. The role demands strong collaboration with internal departments, as well as external stakeholders and funders.
RESPONSIBILITIES:
This is a full-time position structured around standard daytime hours, with flexibility for shift variations and on-call coverage as part of a rotation.
PAY TRANSPERENCY:
The pay range for this position is $85,000 - $87,000 annually.
PHYSICAL DEMANDS / WORK CONDITIONS:
Position requires walking, sitting, bending, and light lifting (up to 25 lbs). Must be able to operate standard office equipment and work in a residential shelter environment. Periodic stress and the ability to follow detailed verbal/written instructions are expected.
WHY EMPATH?
We are an EEO/AA/ADA/ADEA employer based in Boston, Massachusetts.
All offers of employment at EMPath are contingent upon a clear background check.
Who is EMPath?
Economic Mobility Pathways (EMPath) is a 200-year-old Boston-based nonprofit that transforms lives by partnering with families to move out of poverty and provides other organizations with the tools to do the same.
As a leading nonprofit innovator that combines direct services, a global learning network, robust research, and advocacy, we offer a wide range of rewarding career opportunities.
ABOUT THE ROLE:
The Director, Residential Programs - Hastings House plays a critical leadership role in the operation and advancement of EMPath’s Hastings House Emergency Assistance Shelter. This position oversees the development and implementation of high-quality residential services and Mobility Mentoring practices. The Director ensures programmatic compliance, supervises staff, contributes to strategic goals, and promotes a safe and trauma-informed environment for families. The role demands strong collaboration with internal departments, as well as external stakeholders and funders.
RESPONSIBILITIES:
- Oversee day-to-day residential operations to ensure compliance with EMPath and EOHLC policies.
- Supervise, coach, and evaluate Program Supervisors and Program Mentors using the Mobility Mentoring® model.
- Conduct audits of APRICOT and ETO databases to monitor participant outcomes and service quality.
- Develop and manage departmental work plans and budgets in coordination with leadership and finance.
- Lead weekly team meetings and facilitate cross-functional collaboration with Housing, Facilities, and Food Services.
- Ensure timely rehousing of participants and oversee required housing documentation.
- Provide direct service coverage as needed and maintain regular presence in the shelter environment.
- Lead staff onboarding, training, and ensure annual internal training compliance (40 hours per staff).
- Participate in strategic planning, internal/external presentations, and special projects with the Center for Learning and Practice (CLP), and Research & Evaluation (R&E).
- Serve as on-call leadership support on a rotating basis.
- Represent EMPath in external meetings and partnerships.
- Leadership experience and ability to manage diverse teams.
- Deep understanding of trauma-informed care, child development, and housing instability.
- Strong communication and conflict-resolution skills.
- Comfort working in high-pressure residential settings.
- Experience with de-escalation, crisis intervention, and safety planning.
- Familiarity with database systems and Microsoft Office.
- Knowledge of labor laws, hiring practices, and program budgeting.
- Bilingual skills in Spanish or Haitian-Creole preferred .
- Bachelor’s degree in a related field required; Master’s degree preferred.
- Minimum 2 years of supervisory experience.
- Minimum 2 years of experience in a residential facility required.
This is a full-time position structured around standard daytime hours, with flexibility for shift variations and on-call coverage as part of a rotation.
PAY TRANSPERENCY:
The pay range for this position is $85,000 - $87,000 annually.
PHYSICAL DEMANDS / WORK CONDITIONS:
Position requires walking, sitting, bending, and light lifting (up to 25 lbs). Must be able to operate standard office equipment and work in a residential shelter environment. Periodic stress and the ability to follow detailed verbal/written instructions are expected.
WHY EMPATH?
- The meaningful work: Disrupting poverty and supporting families on their path to economic mobility.
- Collaborative team culture: Join a passionate and mission-driven staff working together to achieve impactful goals.
- Commitment to learning: Access to professional development, internal trainings, and tuition assistance.
- Competitive benefits: Retirement planning, healthcare coverage, and more.
We are an EEO/AA/ADA/ADEA employer based in Boston, Massachusetts.
All offers of employment at EMPath are contingent upon a clear background check.
Salary : $85,000 - $87,000