Regional Director

Description

As a Regional Directoryou’llbe responsible forstrategically managing client relationships byprovidingkeybusiness insights andexpertiseon all client situations that willultimately driveloyalty,profitabilityandlong-termclient retention. A good regional directorexhibitsstrong leadership values that epitomize the culture ofunparalleled customer service within FirstService Residential.

This individual will also oversee and create an environment of ownership and accountability for a team ofcommunity managers responsible for delivering property management products and services to our clientwith a focus on exceptional customer service. A regional director must be adaptableand isalways lookingto motivate and inspire others to do their best.

Extensive senior leadership background in hospitality and customer service, with proven success in delivering exceptional experiences.

Your Responsibilities

• Works alongside the leadership team to devise client relationship management plans andrelationship building activities based on the classification and importance of each client
• Executes on relationship management activities toidentifyclient issues and opportunities anddevelops detailed action plans to improve the property and client relationship, with specialattention onhigh riskaccounts
• Models company culture,valuesand brand promise to foster and strengthen clientrelationships
• Acts as a brand ambassador by communicating anddemonstratingthe value and benefits ofour products and services
• Builds strong relationships with board members whoprovideleadership to the communitiesmanaged by acting as a trusted advisor, bringing key insights and solutions to specificsituationsand following through on commitments with honesty and transparency
• Work through, influence and understand the financial and operational goals andobjectivesforeach client including but not limitedto:developer transition, capital improvement projects,financial challenges, board goals andobjectives.
• Takes ownership of controllable key performance indicators for their book of business:e.g.customer experience, client retention, growth, profitability, manager turnover
• Is accountable for managing FirstService client contracts and obtainingtimelyrenewals
• Responsible formaintaininggrowth and profitability of each account through the addition ofnew products and services based on client needs and pricing
• Attracts,developsandretainsa diverse team of managers knowledgeable and capable ofmeeting the property management needs of each client. Supports the onboarding of newcommunity managers.
• Provides ongoing support with training,coachingand developing career paths forassociates that desire growth opportunities
• Regularly influences andmentorscommunity managers and their teams and
• communicates the importance of having a positive attitude,demonstratingprofessionalismandmaintaininga strong work ethic
• Holds self and managers accountable for completing property management tasks andactivities in alignment with standard operating procedures, and owning issues and solvingproblems in collaboration with other departments to deliver measurable business results
  
  

Skills & Qualifications

• Bachelor’s degree in business or related field from an accredited college or university
• 5 to 7 years’ experience in property management, construction or hospitality preferred
• Experience in operations, accountmanagementor relationship management an asset
• Valid state driver's license and state-mandated vehicle insurance.
• Possesses andmaintainscertification from CCAM or CAI in the field of property managementstrongly desired.
• Critical thinking, problem solving, judgement and decision-making abilities are necessary.
• Proficiencyin computer programs like Microsoft Office, Outlook and Windowsrequired.
• Ability to work with sensitive and/or confidential information.
  
  

Physical Requirements

• Position involves sitting, standing, stooping, kneeling, pushing, shoving, lifting,carryingand moving objects that can weigh up to 25 lbs. This movement can occur throughout the day.Mustalso be able to climb several flights of stairs if necessary.
• Must be able to sit and stand for extended periods of time.
• Must be able to communicate both on the phone and in person with our clientsin order toresolve issues and manage the business.
• Must have finger dexterity for typing/using a keyboard.
• Must be mobile enough to move around both the officein order tomake copies, send mail and faxes and to walk around the property. This could include lengthy walks on uneven areas.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other associates.
• Capable of working extended hours,to includeevenings,weekendsandholidaysas necessary.
• This position may alternate between working indoors in a controlled climate and with proper lighting, to an outdoors setting with variable climate and lighting.
• Must be able to interact with all types of individuals, be mentally alert, detail oriented, and with good reasoning skills.
• Must be able to work on more than one assignment at a time with frequent interruptions,changesand delays. Must be able to remain focused and work effectively, efficiently, and cheerfully under such circumstances. For safety reasons, employee must remain alert toworking conditions and aware of safety, health, and environmental concerns.
• Must be able to work effectively and cheerfully in an environment which may be stressful due to adversarial situations resulting from the proper performance of duties
  
  

What We Offer

As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental,and vision. In addition, you will be eligible for time off benefits, paidholidaysand a 401k with company match. Occasional travel may berequiredto attend training and other company functions.

Compensation

$140,000– $150,000annually