Customer Service Representative II (US)

What You Will Do:

· Responsible for processing and assigning high-volume service requests and corporate account rollout requests.

· Edit all incoming service requests to ensure we are allotting the proper time for each job.

· Schedule events for the OMS team first, and if they are unavailable, arrange them for the Territory rep.

· Follow up with OMS to Open and Close WOs while on-site

• Efficiently dispatch service technicians to customer locations, ensuring prioritization of service requests.

  • Corporate accounts and VAST requests.

• Develop and maintain schedules to ensure proper utilization of the OMS team, adjusting as needed depending on customer needs.

  • Work with Ops team to reschedule jobs that could not be completed due to equipment or customer delays

• Optimize service technician hours, availability, and accountability.

  • Follow up with OMS requests that are past due and ensure that they are closed on time.

• Collaborate with the Operations Planning Manager to plan schedules and execute large-scale rollouts for Corporate Accounts.

• Work with Area Leadership to ensure Grow, and Gain initiatives are met.

• Continually partner with the field to solve problems and influence operations to drive field effectiveness.

  • Prioritizing Service Requests

  • Rescheduling service requests based on customer and Field level requests

  • Optimize schedule to ensure that equipment and Ecolab assets arrive before the requested date of the service appointment.

Position Details:

This position has the option to be located:

• Anywhere in the Rocky Mtn Time zone in a work-from-home capacity.

• Wed-Sat 10:00 am - 10pm

Minimum Qualifications:

• High School diploma or equivalent

• 3-5 years of work experience in sales, customer service, or related fields, including relevant military experience

• Immigration sponsorship is not available for this role

Preferred Qualifications:

• Associate’s degree or trade school certification

• Experience using Microsoft Office Suite with demonstrated proficiency in Microsoft Excel

• Excellent organization, leadership, communication, problem-solving, and critical-thinking skills

• Experience with Salesforce

• Ability to work independently in a fast-paced environment

• Dispatch or route service experience

• Industry-related experience in food service, laundry, housekeeping, hospitality, and/or pool and spa
  
  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

  
  The pay range that the employer in good faith reasonably expects to pay for this position is $21 - $26/hr USD

  
  This posting is for an existing vacancy.

  
  Our optional benefits can include medical, dental, vision and retirement benefits.

  
  Applications will be accepted on an ongoing basis.

  
  Tundra Technical Solutions (the operator of this Talent Community) is a global leader of contingent talent services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.

Salary : $21 - $26