Customer Service & Operations Coordinator

Eco Materials (“Eco”) provides environmentally responsible solutions for processing and recycling construction and demolition materials. We are seeking a detail-oriented, customer-focused coordinator to support scale house operations at the Eco Materials Passyunk Wash Plant (“the Plant”) while serving as a central point of contact for existing customers and active orders. This position combines accurate truck processing, customer service, order coordination, and administrative follow-through.

Responsibilities:

• Operate inbound and outbound scales, verify truck weights and loads, issue tickets, and maintain accurate transaction records in accordance with Pennsylvania Department of Agriculture, Division of Weights & Measures and the Pennsylvania Department of Environmental Protection regulations.
• Coordinate safe and efficient truck traffic, communicate site procedures, and reinforce required PPE and safety practices.
• Serve as primary contact for existing customers, responding to routine questions and requests after initial sales onboarding.
• Assist customers with ongoing orders and material pickup or delivery requests, confirming product availability, quantities, scheduling, and applicable approvals.
• Coordinate with in-house compliance department to communicate project updates, order status, and outstanding documentation requirements.
• Coordinate with sales, operations, compliance, and accounting to resolve routine issues and keep customers informed.
• Refer new business opportunities, pricing changes, compliance decisions, and complex customer concerns to the appropriate team.
• Complete administrative tasks during lighter truck traffic, maintain a clean scale house, report incidents, and perform other duties as assigned.
• Develop and maintain a working knowledge of the facility's accepted material classifications, finished products, operating procedures, and applicable material handling restrictions.

Qualifications

• High school diploma or G.E.D (accredited).
• Previous customer service, logistics, dispatch, or administrative experience strongly preferred.
• Proficiency with computers, as well as the ability to learn transaction, order management, and recordkeeping systems.
• Strong communication, organizational, customer service, and problem-solving skills.
• Ability to work independently and collaboratively, maintain essential scale functions, and follow safety procedures.
• Required to exert physical effort in handling objects less than 30 pounds occasionally.
• Valid driver's license (may be required).

Benefits

Eco offers a competitive benefits package, including health, dental, vision, and prescription insurance; paid vacation and holidays; and a 401(k) retirement plan with employer match of up to 4%.

To Apply

Please submit your resume and cover letter to info@ecomaterialsllc.com. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Pay: $24.00 - $26.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $24 - $26