What are the responsibilities and job description for the Field Service Technician position at Eclipse Screening Technologies?
Benefits:
Essential Duties And Responsibilities
Installation and Commissioning
Education and Experience
- 401(k)
- 401(k) matching
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Vision insurance
Essential Duties And Responsibilities
Installation and Commissioning
- Perform pre-installation planning and logistics coordination.
- Conduct on-site installations of the products inside correctional facilities, ensuring adherence to established protocols, checklists, and safety guidelines.
- Perform device configuration, system integration, and functional testing to ensure proper operation.
- Provide training (remote and on-site) to correctional facility staff on the operation and maintenance of the products.
- Document and track internal and external issues.
- Conduct routine preventive maintenance activities according to prescribed schedules.
- Diagnose and troubleshoot issues related to electro-mechanical optical systems and equipment malfunctions, utilizing advanced diagnostic tools and techniques and develop and execute a plan of action for resolution.
- Coordinate and execute repairs, replacements, or component upgrades as required, ensuring minimal downtime.
- Serve as a technical point of contact for correctional facility staff and internal stakeholders, addressing inquiries and providing timely resolutions to technical issues.
- Collaborate with cross-functional teams, including product management and engineering, to escalate and resolve complex technical challenges.
- Maintain accurate records of all service activities, including installation, maintenance, repairs, and customer interactions within a CRM.
- Prepare detailed service reports, documenting findings, actions taken, and recommendations for improvement.
- Provide regular updates to management on service activities, identifying trends, challenges, and opportunities for improvement.
- Create, maintain, and follow comprehensive documentation, including applicable processes, procedures, and work instructions for installation, service, and support activities. Quality Assurance
- Ensure compliance with quality standards, regulatory requirements, and safety guidelines during all service activities.
- Conduct thorough testing and validation of the products, ensuring they meet or exceed performance expectations, as needed.
- Provide insight into customer experiences and expectations and deliver feed back to the product team.
Education and Experience
- Bachelor’s or Associate’s degree in engineering, electronics, or science discipline.
- Previous experience working with technical products within the corrections market or similar equipment is highly desirable.
- Experience with Microsoft Product Suite and strong computer skills is a must.
- Must be able to pass a background check and drug screen to gain access to domestic correctional facilities.
- Proficiency in troubleshooting and repairing complex electronic and electro-mechanical systems.
- Strong knowledge of networking protocols, system integration, and software configurations.
- Proficiency with hand and power tools
- Basic knowledge of electrical circuits
- Familiarity with drug detection technologies and their operational principles.
- Experience with diagnostic tools, multimeters, oscilloscopes, and other testing equipment.
- Understanding of safety protocols and adherence to regulatory standards.
- Firm grasp of basic Hyperspectral Imaging and/or spectroscopy concepts and the ability to convey these concepts to the end-user.
- Must be able to read and understand CAD drawings and schematics.
- Analytical and Problem-Solving Abilities
- Ability to analyze complex technical issues, identify root causes, and propose effective solutions.
- Strong diagnostic and problem-solving skills, with meticulous attention to detail.
- Capacity to work independently and make sound decisions in high-pressure situations.
- Communication and Customer Service
- Excellent interpersonal and communication skills, both verbal and written.
- Ability to effectively communicate technical concepts to non-technical audiences.
- Exceptional customer service skills with a focus on building and maintaining strong relationships.
- Travel
- Willingness to travel frequently to correctional facilities nationwide up to 50% of working time.
- Ability to book and manage own travel arrangements per company travel policy
- Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
- Ability to maintain regular, punctual attendance consistent with the ADA and other federal, state, and local standards.
- Must be able to lift and carry up to 85 lbs.
- Must be able to sustain prolonged periods of standing or walking.
- Must have good manual dexterity, including the ability to use fingers, hands, and arms with precision and coordination.
- May involve bending, stooping, reaching, or climbing. Must have the ability to maneuver in different physical positions.
- Must be able to talk, listen, and speak clearly on the telephone
Salary : $55,000 - $65,000