What are the responsibilities and job description for the Customer Account Rep/Delivery position at Eclipse Rto?
**Job Title: Customer Account Representative/Delivery Specialist**
**Job Description:**
We are seeking a dedicated and customer-focused individual to join our team as a Customer Account Representative/Delivery Specialist. This dual-role position is integral to maintaining our reputation for exceptional customer service and delivering high-quality products to our clients. If you are passionate about helping others and enjoy seeing your hard work translate into satisfied customers, we want to hear from you
**Key Responsibilities:**
- Manage and nurture customer relationships by providing top-tier service and support.
- Assist customers with account-related inquiries, payment processing, and resolving any potential issues.
- Coordinate and perform delivery of products to customers ensuring accuracy and timeliness.
- Handle loading, unloading, and inspecting of delivery items to ensure product quality and safety.
- Maintain up-to-date knowledge about products and services to effectively address customer inquiries.
- Execute effective communication with customers to confirm delivery times, resolve delivery discrepancies, and obtain feedback.
- Collaborate with team members to meet and exceed customer service and delivery expectations.
**Qualifications:**
- High school diploma or equivalent; additional qualifications in customer service or logistics are a plus.
- Proven experience in customer service, account management, or delivery services.
- Strong interpersonal and communication skills, with the ability to build rapport with customers.
- Excellent problem-solving skills and attention to detail.
- Valid driver's license with a clean driving record.
- Ability to lift and move items as required.
- Comfortable working in a dynamic and fast-paced environment.
- Availability to work various shifts, including some Saturdays (off on Sundays).
**Benefits:**
- Competitive salary with performance-based incentives.
- Comprehensive health, dental, and vision insurance.
- Paid time off and holidays.
- Ongoing training and career development opportunities.
- Retirement savings plan with company match.
- Employee discounts on products and services.
Join our team and be a part of a company that values excellence, teamwork, and customer satisfaction. Apply today to start a rewarding career with us as a Customer Account Representative/Delivery Specialist