What are the responsibilities and job description for the Online Sales Consultant - Eddy Homes, Inc. position at Eclipse Construction Management, LP?
About Eddy Homes
For over 50 years, Eddy Homes has been a leading luxury home-builder specializing in custom residential construction across Pennsylvania. As a family-owned business, we've built our reputation on exceptional quality, personal attention, and unwavering commitment to customer satisfaction. We combine traditional craftsmanship with modern construction techniques to create homes where families build their lives.
Our mission is simple: we want our customers to be more than satisfied—we want them to be delighted.
Position Overview
The Online Sales Consultant (OSC) is the first point of contact for prospective home buyers across all marketing channels. When someone sees our billboard, visits our website, calls from an ad, or fills out a web form—you're the person they connect with first. Your primary responsibility is to engage prospects quickly, qualify their needs, and schedule appointments for them to visit our communities and meet with our Sales Consultants.
This is a fast-paced, high-energy role focused on converting inbound inquiries into scheduled community visits. You'll handle phone calls, emails, texts, web chat, and social media inquiries throughout the day.
Employment Type: Full-Time
What You'll Do
- Answer phone calls, emails, web forms, texts, live chat, and social media inquiries from all marketing channels
- Respond to new leads within 5 minutes
- Qualify prospects through strategic questioning about needs, timeline, and budget
- Schedule appointments for prospects to visit communities and meet with Sales Consultants
- Follow up persistently to convert inquiries into scheduled visits
- Document detailed prospect information in CRM system (Lasso)
- Confirm appointments and send reminders to maximize show rates
- Create enthusiasm and urgency about visiting our communities
- Handle 30-50 inquiries and set 8-12 appointments per day
What You'll Need
Experience:
- 2 years in inside sales, appointment setting, or high-volume customer service
- Proven track record of meeting or exceeding goals
- CRM experience preferred
- Real estate or home-building background a plus
Skills:
- Excellent phone presence and communication skills
- Strong listening and rapport-building ability
- Highly organized with attention to detail
- Goal-oriented and persistent
- Comfortable with technology and multiple systems
- Highly strategic and forward thinking
Compensation:
- Base salary plus commission
Benefits:
- Health, dental, and vision insurance
- Short-term disability insurance
- 401(k) with company match
- Paid time off and holidays
- Professional development opportunities
Why Join Eddy Homes?
- All marketing efforts drive to you—you're the hub of our sales process
- Clear success metrics so you always know how you're performing
- Career growth opportunities
- Represent beautiful luxury homes for a 50 year family business
- Your work directly helps families find their dream homes