What are the responsibilities and job description for the Call Center Agent position at eClerx?
Job Summary
JOB DESCRIPTION
The Call Center Agent is responsible for providing customer support by handling inbound and/or outbound telephone calls related to products and services. This role involves answering customer questions, resolving complaints, and troubleshooting issues while ensuring a positive and professional customer experience. Call Center Agents are expected to communicate clearly, listen actively, and provide accurate and timely responses in a high-volume call center environment.
Work Location
235 N. McPherson Church Rd, Fayetteville, NC 28303
Essential Duties And Responsibilities
JOB DESCRIPTION
The Call Center Agent is responsible for providing customer support by handling inbound and/or outbound telephone calls related to products and services. This role involves answering customer questions, resolving complaints, and troubleshooting issues while ensuring a positive and professional customer experience. Call Center Agents are expected to communicate clearly, listen actively, and provide accurate and timely responses in a high-volume call center environment.
Work Location
235 N. McPherson Church Rd, Fayetteville, NC 28303
Essential Duties And Responsibilities
- Handle inbound and/or outbound customer calls in a high-volume call center environment
- Listen to customers to identify the reason for the call and determine appropriate solutions
- Respond to customer inquiries and complaints accurately and efficiently
- Explain available solutions and provide clear, professional guidance
- De-escalate difficult or upset callers while maintaining professionalism
- Confirm and clarify information to ensure customer understanding and resolution
- Document customer interactions as required
- Follow all company policies, procedures, and quality standards
- Must be at least 18 years of age
- High School Diploma or GED equivalent required
- Typing speed of at least 25 gross words per minute
- Strong verbal communication and interpersonal skills
- Demonstrated customer service skills
- Ability to work flexible schedules, including evenings and weekends during hours of operation
- Previous experience in a customer service or call center environment
- Hourly rate: $12.50/Full-time
Salary : $13