What are the responsibilities and job description for the Call Center Agent position at eClerx and Careers?
Job Summary
The Call Center Agent is responsible for providing customer support by handling inbound and/or outbound telephone calls related to products and services. This role involves answering customer questions, resolving complaints, and troubleshooting issues while ensuring a positive and professional customer experience. Call Center Agents are expected to communicate clearly, listen actively, and provide accurate and timely responses in a high-volume call center environment.
Work Location
235 N. McPherson Church Rd, Fayetteville, NC 28303
Essential Duties and Responsibilities
Handle inbound and/or outbound customer calls in a high-volume call center environment
Listen to customers to identify the reason for the call and determine appropriate solutions
Respond to customer inquiries and complaints accurately and efficiently
Explain available solutions and provide clear, professional guidance
De-escalate difficult or upset callers while maintaining professionalism
Confirm and clarify information to ensure customer understanding and resolution
Document customer interactions as required
Follow all company policies, procedures, and quality standards
Minimum Qualifications
Must be at least 18 years of age
High School Diploma or GED equivalent required
Typing speed of at least 25 gross words per minute
Strong verbal communication and interpersonal skills
Demonstrated customer service skills
Ability to work flexible schedules, including evenings and weekends during hours of operation
Preferred Qualifications
Previous experience in a customer service or call center environment
Compensation
Hourly rate: $12.50/Full-time
Salary : $13