What are the responsibilities and job description for the Concierge position at Echo Lake?
Concierge position at Echo Lake
Shift available: Full Time 4:00PM -12:00AM
About Solera Senior Living
Love to make a difference in the lives of seniors? At Solera Senior Living, we are guided by our Core Values in every decision we make. We are looking for compassionate individuals to join our team!
What Can Solera Offer You?
A growing company with opportunities for career advancement
Immediate access to earned wages – no more waiting for payday!
Tuition reimbursement for continuing education
A supportive and collaborative team environment
Comprehensive medical plans, including discounted gym memberships
Dental, vision, life, and disability benefits
401(k) retirement savings plan
Paid holidays and time off
Employee perks and discount programs
Employee Assistance Program (EAP)
At Solera, we constantly strive to think outside the box, use technology to enhance lives, honor our relationships, and make a meaningful impact in our community. Our leadership team is passionate about helping others grow and thrive.
Solera’s Core Values:
Compassion
Commitment
Communication
Creativity
If our mission resonates with you and you want to LOVE what you do every day – we want to meet you!
Concierge Resposibilities
The Concierge plays a key role in creating a welcoming and professional environment for residents, families, and visitors. As the first point of contact, the Concierge provides assistance at the front desk, answers phone calls, handles clerical tasks, and supports community events.
Essential Duties & Responsibilities:
Greet and assist visitors, family members, and residents with warmth and professionalism
Answer telephone calls promptly, providing information and taking messages as required
Sort and distribute mail to appropriate departments
Handle clerical tasks such as typing, filing, and organizing documents
Maintain resident confidentiality and adhere to residents’ rights policies
Operate office equipment including computers, copy machines, and postage machines
Provide compassionate and friendly service to residents and their families
Escort visitors to resident suites and other areas when necessary
Keep referral, mailing lists, and customer information up to date
Assist with data entry and database maintenance
Support new resident move-in processes as needed
Assist with event setup and takedown for community programs
Maintain a safe and secure environment for residents, guests, and team members
Adhere to professional dress code and represent Solera in a positive manner
Perform additional duties as assigned by the Director of Community Development
Concierge Qualifications:
Previous customer service and/or receptionist experience preferred
Proficiency in basic office equipment (computer, copy machines, phones, etc.)
Strong verbal and written communication skills
Knowledge of resident rights, confidentiality, and professional etiquette
Ability to show genuine compassion and concern for older adults and their families
A friendly, patient, and understanding demeanor
Ability to stay calm and courteous in a fast-paced environment
Strong organizational skills and ability to multitask