Public Health Office Assistant

One of our cleint in the government domain is is seeking a Public Health of Office Assistant wh will Under general supervision, performs administrative, clerical, and customer service functions in a county health department medical office/clinic setting. The Public Health Office Assistant supports patient registration, appointment scheduling, vital records processing, document management, and daily office operations while ensuring compliance with departmental policies, procedures, and confidentiality requirements.

Public Health Office Assistant
Work Location: 225 Hospital Drive, Camden, TN 38320

Key Responsibilities

• Provide administrative and customer service support in a public health clinic environment.
• Promote and endorse all health department services for which patients may be eligible.
• Maintain a positive and collaborative team environment to support departmental goals.
• Register patients accurately and efficiently by:
  • Obtaining and verifying insurance information.
  • Checking immunization status.
  • Updating patient demographic and contact information.
  • Identifying and eliminating duplicate records.
  • Navigating multiple systems to verify and maintain accurate patient information.
• Follow established guidelines, manuals, policies, and standard operating procedures to ensure data accuracy and compliance.
• Provide Vital Records services in accordance with policy and procedure.
• Process birth and death certificate requests, including reviewing requests, printing certificates, documenting transactions, and issuing receipts.
• Maintain 100% security and accountability of the cash box by adhering to segregation-of-duties procedures and reporting issues to leadership.
• Scan and index required documents into electronic record systems within 48 hours.
• Schedule patient appointments in accordance with CHS Booking Guidelines.
• Support clinic workflow and ensure timely, accurate processing of administrative tasks.

Required Qualifications

Education

• High school diploma or equivalent.

Experience

• Two (2) years of full-time customer service, clerical, administrative, or office support experience.

Substitution Requirements

Experience for Education

• Relevant full-time customer service or clerical/office support experience may substitute for education on a year-for-year basis.

Education for Experience

• Accredited college coursework may substitute for required experience on a year-for-year basis, up to a maximum of two years.
• Forty-five (45) quarter hours of college coursework may substitute for one year of required experience.

Preferred Skills

• Customer service excellence.
• Medical office or healthcare administrative experience.
• Patient registration and appointment scheduling.
• Data entry and records management.
• Insurance verification.
• Electronic health record (EHR) systems.
• Cash handling and reconciliation.
• Attention to detail and accuracy.
• Strong verbal and written communication skills.
• Ability to work effectively in a fast-paced healthcare environment.

Ideal Candidate

A detail-oriented Public Health Office Assistant with strong customer service and administrative skills, experience working in a healthcare or clinic environment, and the ability to manage patient records, appointments, vital records services, and front-office operations while providing exceptional support to patients and staff.