Admin Asst Branch

The Administrative Assistant plays a key role in ensuring the smooth and professional operation of the office. This position provides direct support to staff, agents, clients, and leadership while managing a wide range of administrative and operational responsibilities. The position will also with special projects.

Job Duties and Responsibilities (Essential Job Functions)

Common activities are listed below: actual position responsibilities may vary. Please refer to manager or human resources for specific duties and performance expectations of the position.

 Serve as the first point of contact for the office by professionally answering and directing incoming calls, as well as greeting and assisting guests, clients, and vendors.

1. Manage daily branch office operations, including maintaining office appearance, handling incoming and outgoing mail, coordinating deliveries, processing accounts payable and receivable, and ensuring office supplies and forms are organized and replenished as needed. Responsibilities also include answering the switchboard, greeting visitors, scheduling appointments, and supporting client communications.
2. Maintain office resources, such as managing the sign closet inventory, coordinating sign orders, and fulfilling printing, copying, and binding requests to support business needs.
3. Coordinate scheduling and logistics, including booking and confirming meetings, appointments, and conference room reservations.
4. Provide support for company events and meetings, such as assisting with the setup, preparation, and materials needed for biweekly sales meetings.
5. Assist with onboarding new team members, including tasks such as mailbox setup, copier access, and other administrative onboarding responsibilities.
6. Partner with the Sales Leader and Assistant Sales Leader to complete a variety of administrative tasks and projects as assigned, ensuring priorities and deadlines are met.
7. Perform additional duties as requested or assigned.

Performance Expectations

• Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management.
• Perform responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism.
• Establish and maintain positive and productive work relationships with all staff, customers and business partners.
• Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities. Take personal initiative for technical and professional development.
• Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.

Qualifications

Education:

• Minimum high school diploma or equivalent. Secondary education is preferred.

Experience:

• 1-year clerical/administrative experience.

Knowledge and Skills:

• Strong interpersonal skills, a customer service focus and the ability to work as member in team-oriented environment.
• Experience with Microsoft Office, Google Apps and products, Excel, Adobe Photoshop (or similar), programs. Familiarity with the Internet and e-mail usage. 
• Effective oral and written communication skills with an excellent customer-service focus.
• Ability to prioritize and handle multiple tasks and project concurrently.
• Strong organizational skills, accuracy/quality, detail oriented.
• Effective analytical and problem-solving skills. Attention to detail.
• Effective analytical and problem-solving skills
• Knowledge of real estate, title and/or mortgage business preferred.
• Ability to operate a multiple line telephone console preferred.

We offer a full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program (EAP)

Equal Opportunity Employer