What are the responsibilities and job description for the Field Service Associate II (Semiconductor) (30039) position at Ebara Technologies?
Position Summary
Under direct supervision, performs client-site servicing, repair, and/or installation of company product(s). This job may include any aspect of product field support, including system hardware and software, and systems networking
Essential Functions
POSITION QUALIFICATIONS
Competency Statement(s)
Under direct supervision, performs client-site servicing, repair, and/or installation of company product(s). This job may include any aspect of product field support, including system hardware and software, and systems networking
Essential Functions
- Services equipment and/or products at customer sites or service center to include all contracted preventative maintenance, unscheduled maintenance, consumable changes, installations, and start-ups. (Essential)
- Ability to interpret operation manuals to determine the root cause of tool failures. (Essential)
- Provides documentation of preventative maintenance, downtime, issues, and time spent preparing reports for product movement and justification for on-site service. Must show proficiency in using the customer's system. (Essential)
- Perform preventive maintenance with little supervision. (Essential)
- Ordering, expediting, and notifying customers or management when replacement of product replacement is necessary. (Essential)
- Diagnose mechanical, hardware, software, and systems failures using service maintenance checklists and protocols. (Essential)
- Comply with Finesse training for proper maintenance of parts usage and transactions. (Essential)
- Complies with EBARA's safety policies, including participation in and completion of all required safety training. (Essential)
- Maintains a clean and safe working environment compliant with Ebara and customer safety policies. (Essential)
POSITION QUALIFICATIONS
Competency Statement(s)
- The ability to lift 35 lbs. unassisted from the floor to waist level.
- The ability to read and work from electrical and mechanical schematics and diagrams.
- The ability to perform the identified essential functions of the classification, including the operation of any machinery and/or equipment that is associated with performing the essential functions.
- The ability to perform the essential functions of the position in a cross-cultural, demanding, and dynamic environment.
- The ability to perform the essential functions of the position without posing a direct threat of harm to him/herself, others, or property.
- The ability to adhere to EBARA personnel policies and practices, including the attendance and punctuality requirements.
- The ability to work well under pressure, meet multiple and sometimes competing deadlines, and at all times demonstrate cooperative behavior with colleagues and supervisors.
- High School or AS Associate of Science degree in Electronics, or completion of an accredited basic electronics program, or equivalent experience.
- Preferred: Four (4) to Six (6) years of work-related experience, preferably in the semiconductor industry.
- Working knowledge of mechanical skills. Working knowledge of principles of semiconductor and/or vacuum technology.
- Strong Customer Relations skills.
- Demonstrated ability to troubleshoot down to a component level.
- Working knowledge of MS Office products, including Excel, Word, Outlook, and PowerPoint.
- Speaking in front of groups. Strong time management skills. Self-starter.
- Demonstrated leadership and program management skills.
- Strong relationship-building skills with the ability to collaborate and work effectively with internal colleagues and customers.
- Demonstrated teamwork and organizational skills.
- Demonstrated excellent written and oral communication skills.
- Capable of providing verification of a good driving record if servicing the customer off-site.
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