What are the responsibilities and job description for the Field Service Technician I-II (31335) position at EBARA TECHNOLOGIES INCORPORATED?
POSITION SUMMARY
Under direct supervision, performs client-site servicing, repair, and/or installation of company product(s). This job may include any aspect of product field support, including system hardware and software, and systems networking. Candidate must be able to work a compressed work schedule.
ESSENTIAL FUNCTIONS
- Services equipment and/or products at customer sites or service center to include all contracted preventative maintenance, unscheduled maintenance, consumable changes, installations, and start-ups.
- Flexibility- Willing and able to work hours and days outside of the assigned work schedule. This cover shifts such as nights and weekends. Advance notice regarding a change on work schedule shall be provided at the earliest opportunity, but cannot be guaranteed at all times.
- Ability to interpret operation manuals to determine the root cause of tool failures.
- Provides documentation of preventative maintenance, downtime, issues, and time spent preparing reports for product movement and justification for on-site service. Must show proficiency in using customers system.
- Perform preventive maintenance with direct supervision.
- Diagnose mechanical, hardware, software, and systems failures using service maintenance checklists and protocols.
Qualifications:
Education
- High School or AS Associate of Science degree in Electronics, or completion of an accredited basic electronics program, or equivalent experience.
Experience
- Preferred: Zero (0) to Four (4) years of work-related experience, preferably in the semiconductor industry.
- Working knowledge of mechanical skills. Working knowledge of principles of semiconductor and/or vacuum technology.
- Strong Customer Relations skills.
SKILLS & ABILITIES
- Demonstrated ability to troubleshoot down to a component level.
- Working knowledge of computer systems, including software packages such as Microsoft Office and Internet Explorer.
- Strong relationship-building skills with the ability to collaborate and work effectively with internal colleagues and customers.
- Demonstrated teamwork skills. Demonstrated excellent written and oral communication skills.
- Provide verification of a good driving record if servicing a customer off-site.
- Ability to lift up to 35 lbs. unassisted.
Salary : $26 - $32