What are the responsibilities and job description for the Field Service Associate II-III (Semiconductor) (31496) position at EBARA TECHNOLOGIES INCORPORATED?
POSITION SUMMARY
Under general supervision, perform client-site service, repair, and/or installation of company product(s). This job may include any aspect of product field support, including system hardware and software, and systems networking
ESSENTIAL FUNCTIONS
- Service equipment and/or products at customer sites or service center to include all contracted preventative maintenance, unscheduled maintenance, consumable changes, installations, and start-ups. (Essential)
- Ability to interpret operation manuals to determine root cause of tool failures. (Essential)
- Provide documentation of preventative maintenance, down time, issues, and time spent preparing reports for product movement and justification for on-site service. Must show proficiency with using customers’ systems. (Essential)
- Perform preventive maintenance with little supervision. (Essential)
- Order, expedite and notify customers or management when replacement of product is necessary. (Essential)
- Diagnose mechanical, hardware, software, and systems failures using service maintenance checklists and protocols. (Essential)
- Determine the most cost-effective repair/resolution to minimize customer downtime. (Essential)
- Provide technical support to customers on operational or maintenance of system tool and/or equipment. (Essential)
- Act as a customer contact on technical and service-related problems. (Essential)
- Must be able to provide guidance to other field technicians and field service engineers. (Essential)
- Train and mentor Field service associates at levels I-II-III. (Essential)
- Assist in all functions required in the operations of the service center. Assist and/or provide service support to other customer sites as needed. (Non-essential)
- Comply with Finesse training for proper maintenance of parts usage and transactions. (Essential)
- Comply with EBARA’s safety policies, including participation in and completion of all required safety training. (Essential)
- Maintain clean and safe working environment compliant with Ebara and customer safety policies. (Essential)
- Perform other duties as assigned. (Non-Essential)
POSITION QUALIFICATIONS
Competency Statement(s)
- The ability to lift 35 lbs. unassisted from the floor to waist level.
- The ability to read and work from electrical and mechanical schematics and diagrams.
- The ability to perform the identified essential functions of the classification, including the operation of any machinery and/or equipment that is associated with performing the essential functions.
- The ability to perform the essential functions of the position in a cross-cultural, demanding, and dynamic environment.
- The ability to perform the essential functions of the position without posing a direct threat of harm to him/herself, others, or property.
- The ability to adhere to EBARA personnel policies and practices, including the attendance and punctuality requirements.
- The ability to work well under pressure, meet multiple and sometimes competing deadlines, and at all times demonstrate cooperative behavior with colleagues and supervisors.
Education
- High School or AS/Associate’s of Science degree in Electronics, or completion of an accredited basic electronics program, or equivalent experience.
Experience
- Preferred: Four (4) to ten (10) years of work-related experience, preferably in the semiconductor industry.
- Working knowledge of mechanical skills. Working knowledge of principles of semiconductor and/or vacuum technology.
- Strong Customer Relations skills.
SKILLS & ABILITIES
- Demonstrated ability to troubleshoot down to a component level.
- Working knowledge of MS Office products, including Excel, Word, Outlook, and PowerPoint.
- Speaking in front of groups. Strong time management skills. Self-starter.
- Demonstrated leadership and program management skills.
- Strong relationship-building skills with the ability to collaborate and work effectively with internal colleagues and customers.
- Demonstrated teamwork and organizational skills.
- Demonstrated excellent written and oral communication skills.
- Provide verification of a good driving record if servicing customers off-site.
Salary : $35 - $45