Quality Warranty Technician

Eaton’s ES AMER ARS PDCAD division is currently seeking a Quality Warranty Technician. The position will be based at our facility in Arden, NC.

The expected annual salary range for this role is $56000 - $83000 a year.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What You’ll Do

The primary focus of this role will be addressing and resolving customer quality issues through timely response and appropriate actions. Supporting warranty team members in training efforts, standard reporting and problem solving.

• Define problem, classify whether product warranty or customer responsibility and conduct timely, economical, and positive corrective action.
• Coordinate shipment of material(s) and authorize field service when necessary.
• Authorize return of product for inspection, failure analysis and/or material disposition.
• Document all actions and related information in a warranty database.
• Coordinate warranty evaluation and remediation between plant resources, product line management, project management (PMO), and customer.
• Represent product warranty in quality council meetings.
  
  
  

Qualifications

Required Qualifications:

• Associate’s degree from an accredited institution OR minimum 3 years Manufacturing Experience with High School Diploma required
• Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.
• No relocation benefit is being offered for this position. Only candidates within a 50-mile radius of the work location will be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation.
  
  
  

Preferred Qualifications

• Bachelor’s degree in industrial, electrical, mechanical or engineering technology from an accredited institution
• Experience with at least 2 Asheville products (LVA, MVC, MVD, ATS)
• Minimum 3 years of product testing, troubleshooting or design experience
  
  
  

Skills

Position Criteria:

• Must be able to work overtime – weekdays and weekends.
• Advanced computer skills using MS Office applications such as Word and Excel
• Ability to work in a team environment and work cross-functionally with multiple teams
• Maintains a sensitivity to customer satisfaction and provides excellent customer service.
• Excellent attention to detail, organization, and time management skills.
• Experience with MS Office (Excel, Word, PowerPoint).
• Excellent interpersonal and excellent verbal and written communication skills.
  
  
  

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.