What are the responsibilities and job description for the Inside Sales Representative position at Eaton?
Eaton's North American Sales division is currently seeking a Inside Sales Representative. This is a hybrid role located in our Waukesha, WI facility.
What you’ll do:
The Inside Sales Representative (ISR) will work cooperatively with our outside sales channels, internal Marketing and Product teams as well as other internal/external partners to deliver exceptional customer service and sales support. Collaboratively, the ISR will work to grow Eaton’s customer base in the Power Systems segment, and to help to exceed sales goals while increasing customer satisfaction.
In this function you will:
- Support sales regions to meet monthly / quarterly / annual sales goals established by the business.
- Demonstrate the ability to professionally manage a high level of daily customer requests through email, chat, and telephone calls while performing other required tasks.
- Establish and maintain the highest possible commercial relations with present and potential customers (internal and external) by gaining intelligence of our customer’s business and sharing pertinent knowledge of Eaton product lines, marketing tools, and strategic plans.
- Respond to field sales and customer channel inquiries including price, lead time, and Eaton’s selling policy. Do so in a manner consistent with established division profit, sales, and customer satisfaction objectives.
- Coordinate with marketing and sales to provide key product and marketing Information to customers upon their request, being resourceful to gather data and share digital solutions with our customers to promote self-help tools.
- Provide product and technical Information to our sales channel contacts upon request to support generation of sales for markets served.
- Be a key resource for our sales channels/customers to expedite orders and provide order status information.
- Provide solutions and alternatives to customers to meet their shipment needs; working closely with our Logistics team to do so.
- Provide direction and solutions on process improvements, focusing on efficiencies, increasing customer satisfaction and the support of digital tools.
- Act as the key contact for field sales and our customers sharing Information from our functional departments to include engineering, manufacturing, marketing, logistics, and demand planning.
- Accurately process customer quotes and coordinate renewal of quotes as required. Follow-up on orders and quotations and provide information and updates to customers and sales channel partners.
- Facilitate timely responses to customer issues by utilizing available resources or creating procedures for resolution.
- Demonstrate proficiency in departmental software applications used to include quote tool, ERP System, and other digital applications.
- Train peers and customers as appropriate. Serve as a mentor, and support for internal teams and departments.
- Lead project teams and serve as team member for special projects to drive continuous improvement and the team’s performance, driving digital solutions.
Qualifications:
Basic Qualifications:
- Bachelor’s degree from an accredited institution
- Minimum of 1 year of work experience in product support, customer service, inside sales, or proposal support.
- Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc
- Relocation is not available. Candidates must currently reside within a 50-mile radius of Waukesha, WI to be considered.
Preferred Qualifications:
- Work experience with SAP and Salesforce
- Work experience in a manufacturing environment
- Work experience in a customer support role for technical products
Skills:
Position Criteria:
- Business-to-business sales support, specifically working with Sales/Marketing and Operations
- Ability to train others and work in a team-oriented environment
- Strong communication skills and interpersonal skills to support internal and external contacts within a multi-cultured environment
- Demonstrated experience working with MS Office software package
- Analytical skills and detail-orientation
- Ability to prioritize and execute multiple tasks in an efficient manner, and work on multiple projects simultaneously and independently
- Ability to work on time sensitive projects, meet critical deadlines, and deliver commitments in a calm and organized manner
- Customer service skills and aptitude.
The expected annual salary range for this role is $53000 - $78000 a year.
Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.
We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.
You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.
To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.
We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
Salary : $53,000 - $78,000