Customer Portal Billing Analyst

Eaton’s ES AMER ESS division is currently seeking a Customer Portal Billing Analyst. This role is located out of Raleigh, NC.

The expected annual salary range for this role is $86,000 - $126,000 a year.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

The Customer Portal Billing Analyst is responsible for overseeing the strategic direction, operational management, and continuous improvement of the customer portal billing process. This role involves directing portal requirements, reconcilling customer accounts, supporting relevant teams, and ensuring effective communication with customers, order management teams, operations, and finance. The Customer Portal Billing Analyst will manage customer work orders, portal billing requirements, invoicing schedules and reconciliation and ensure timely and accurate processing. They will also provide customer success management, track customer disputes to resolution, and support project management for installation and activation.

What You’ll Do

• Direct portal requirements, identifying teams that need to be supported, communicating with customers, order management teams, operations and finance
• Support the customer identified portals and provide work orders and purchase orders with outside sales guidance
• Maintain operational ownership of all customer portal activites and collaborate with appropriate stakeholers
• Analyze customer sales revenue to justify portal fee requirements while partnering with sales and finance to reconcile accounts
• Collect payments, triage issues, identify teams for support and escalate any discrepencies.
• Manage new requests via CLM for portal Terms and Conditions and additional requirements
• Manage portal registration, support invoice uploads, follow up with invoice issues, triaging to resolve any invoicing diputes
• Troubleshoot and manage portal scorecards and dashboards
  
  
  

Qualifications

Required (Basic) Qualifications:

• Bachelor’s degree from an accredited institution
• Minimum of 3 years experience in customer support and data analytics in a business environment.
• Must be able to work in the US without corporate sponsorship now or in the future
• No relocation offered, candidates within 50-mile radius considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation
  
  
  

Preferred Qualifications

• Minimum 1 year experience in accounting
  
  
  

Skills

• The ideal candidate will have strong analytical skills, excellent communication abilities, and a customer-centric mindset. They will be adept at troubleshooting, managing portal scorecards and dashboards, and collaborating with appropriate stakeholders to ensure the portal's success.
  
  
  

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.