What are the responsibilities and job description for the Service Attendant position at Eatn Park Hospitality Group?
JOB SUMMARY
Responsible for ensuring that guests are cordially attended to, from the time they enter our dining rooms and facilities to the time they leave and performing routine duties necessary to provide a clean and well-stocked dining room during meal periods in accordance with Parkhurst standards and procedures under strict sanitary conditions.
ESSENTIAL FUNCTIONS
- Acknowledge the presence of our guests IMMEDIATELY with a friendly greeting.
- Learn menu and daily specials, keeping in close communication with management.
- Handle all POS transactions ethically and according to company policies, including all cash, meal plan or swipe, and CaterTrax orders.
- Accurately make change for all cash-paying guests, maintain proper counts of all transactions, maintain accurate balance in cash drawer at all times, and reconcile cash drawer after every meal.
- Post all necessary signage and merchandise service areas. Price and stock all grab and go items.
- Bus tables and help maintain cleanliness.
- Restock/organize areas surrounding the check-out counters. Restock beverages, cereal dispensers, and other items as needed, which may include refilling of milk dispensers.
- Make sure enough cups and glasses are present and remove empty glass racks. Empty glass racks must be taken to dish room.
- Ensure soda machines are iced down before and after each service period. Take off and soak the soda caps in hot water overnight.
- Prepare service line for operation as instructed by Executive Chef and/or Management. The line is always to be garnished properly.
- Serve our guests in a friendly, professional manner. Practice portion control guidelines continually.
- Communicate with kitchen staff to maintain enough food. Check quality of food items, making sure they meet standards of taste, appearance, and correct temperatures. Report any substandard quality to the Executive Chef and/or Management.
- Follow production sheets to establish proper serving utensils.
- Follow cleaning schedule as provided by management, using “clean as you go” techniques.
- Maintain an open line of communication with management, informing them of products and supplies needed.
- Follow the uniform dress code and maintain proper personal hygiene.
- Follow all Parkhurst Hospitality Gold Standards.
- Assist fellow team members at every opportunity.
- Perform any other duties as assigned by management.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential functions.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Standing and/or walking - 100% of time.
- Occasionally lifting up to 40 lbs.
- Frequently lifting up to 20 lbs.
Eat’n Park Hospitality Group provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.