What are the responsibilities and job description for the Automotive BDC Manager position at EasyCare Recruiting?
Automotive Business Development Center Manager / BDC Manager
Stearns Ford
Our
dealership has maintained our solid commitment to our customers and community,
offering a wide selection of cars and trucks and no-hassle pricing. Our goal is
to provide the best car buying and service experiences for our customers. We
pride ourselves on being the most reliable and trustworthy automobile dealer
around.
What We’re Looking For:
Our growing Sales department is seeking an ambitious, goal oriented BDC Manager to join our team. This position will be responsible for managing all aspects of the department including:
Our growing Sales department is seeking an ambitious, goal oriented BDC Manager to join our team. This position will be responsible for managing all aspects of the department including:
- supervising
the handling of internet leads and inbound phone calls
- customer
retention, for both sales and service
Responsibilities:
- Create,
maintain and measure the internet and business development processes (for both
sales and service).
- Cultivate
engaged, intelligent and consistent staff
- Attract
potential clients and retain current clientele by answering product and service
questions received via phone and/or internet
- Contribute
to high scores for the manufacturer’s customer satisfaction index (CSI)Strive
for continual improvement in the BDC and the company as a whole. Give
recognition when it is earned
- Hold
yourself and others to high moral and ethical standards and conduct yourself
with honesty and integrity
Requirements
Qualifications:
- Auto
dealership sales, sales management or BDC Manager experience required
- Superior
communication skills, both oral and written
- Must
be detailed oriented
- Strong
email and phone presence is necessary
- Exceptional
leadership skills
- Outstanding
organizational skills
- Ability
to stay strong and calm in a stressful environment; must thrive under pressure
Benefits
Compensation:
- Compensation
is based on experience and is competitive with the retail automotive industry.
- We
offer excellent benefits.
Our company maintains a strong policy of equal employment opportunity
for all associates. We hire, train, promote and compensate associates on
the basis of personal and professional competence and potential for advancement
without regard for race, color, religion, sex, national origin, age, marital
status, disability or citizenship, as well as other classifications protected
by applicable federal, state or local laws.