What are the responsibilities and job description for the Front Desk Associate position at Eastlake Clubs, Inc?
We are looking for a Club Front Desk associate to serve as our guests’ first point of contact and manage all aspects of their membership. Club Front Desk associate responsibilities include signing up new members, taking payments for membership and other items and providing information about the facility and our other facilities, rates and amenities and cleaning. If you have a knack for customer service and work experience in the customer service industry, we’d like to meet you. Ultimately, you will help create a pleasant experience for our members. This position will be around 34-40 hours per week.
Responsibilities
- Sign up new members
- Manage payments and reservations
- Answer the phone and take payment
- Welcome members to the club
- Provide information about our clubs and their amenities
- Respond to clients’ complaints in a timely and professional manner
- Completing daily cleaning duties
- Enforcing FitStop's policies
- Upselling products that the club has for purchase
- Ensuring supplies are stocked
Skills
- Work experience in Customer Service, Receptionist or similar role
- Understanding of Fitness helpful, but not required
- Customer service attitude
- Excellent communication and organizational skill
- Basic Computer skill
Pay: From $15.00 per hour
Benefits:
- Employee discount
Work Location: In person
Salary : $15