Medical Receptionist

Position Title: Medical Receptionist (Check-In/Check-Out & Scheduling)

Company: Eastlake Cardiovascular, P.C.
Location: Rochester Hills, MI
Employment Type: Full-Time

Position Overview

Eastlake Cardiovascular, P.C. is seeking a highly organized, professional, and patient-focused Medical Receptionist to support a high-volume, fast-paced cardiovascular practice's office in Rochester Hills. This role creates a positive patient experience while ensuring efficient front-office operations. The ideal candidate is detail-oriented, adaptable, and thrives in a team-driven environment, with a strong ability to manage multiple priorities while maintaining a welcoming demeanor.

Key Responsibilities 

• Greet and check-in patients promptly, ensuring accurate demographics and insurance information
• Manage patient check-out, including scheduling follow-up appointments and providing visit summaries
• Schedule, reschedule, and confirm patient appointments across providers and locations
• Collect co-pays, balances, and process payments in accordance with office protocols
• Support front-end billing processes, including verifying insurance eligibility and addressing basic billing inquiries
• Maintain accurate and timely documentation within the electronic medical record (EMR) system
• Coordinate with clinical administrative teams to ensure smooth patient flow
• Answer and manage high-volume phone calls with professionalism and efficiency
• Uphold patient confidentiality and HIPAA compliance at all times
• Assist with additional administrative tasks as needed to support office operations

Qualifications

• 1 year of medical receptionist or front office experience in a healthcare setting preferred
• Experience with EHR systems; EPIC experience preferred
• Excellent communication and interpersonal skills with patient-first mindset
• Strong organizational skills and attention to detail in a fast-paced environment
• Ability to multitask, prioritize, and remain composed under pressure
• Demonstrated reliability, professionalism, and accountability
• Proficient in basic computer skills and scheduling systems
• Experience handling payments and familiarity with medical billing processes is a plus

Benefits

• Competitive pay and benefits package, including medical, dental, and vision for full-time and ACA 30 employees.
• 401k Option and Company paid Short-Term Disability for eligible full time
• Paid time off - vacation and sick time (Combined Time Off - CTO)
• A supportive and team-oriented workplace with a focus to work-life balance.
• Opportunities for professional growth within a supportive team environment.

If you're looking to join a dynamic team where your contributions directly impact patient experience and office efficiency, we encourage you to apply.