Scheduling Assistant | $21.00 /hr

Position Summary:

This position schedules hearing conservation screenings with client companies, including reviewing and updating client information, scheduling testing within required timeframes, preparing work orders, assigning technicians, and providing logistical support.

Essential Functions:

• Contacts client companies to schedule annual hearing conservation testing within required timeframes. Provides testing and scheduling information, and responds to client inquiries.
• Reviews and updates client information and employee data as needed.
• Schedules testing dates and assigns technicians. Ensures all jobs comply with Department of Transportation (DOT) regulations.
• Prepares work orders and provides information to assigned technicians, including service date, company and contract information, vehicle, equipment, testing details, etc.
• Arranges rental cars and hotel accommodations as needed.
• Performs data entry, recordkeeping, and other administrative support duties.

Position Competencies:

• Basic knowledge of logistics and Department of Transportation (DOT) regulations.
• Good communication and customer service skills.
• Excellent attention to detail and able to prioritize multiple activities.
• Knowledge of computers, web browsers, and Microsoft Office suite, including Outlook, Teams, Excel, and Word.

Easterseals Midwest Core Competencies:

• Adaptability & Initiative: Adapts to changes in the work environment and prioritizes activities to manage work responsibilities.
• Communications: Communicates and exchanges accurate information through a variety of methods.
• Dependability: Executes job duties within specified timeframes in order to meet agency objectives.
• Job Knowledge & Quality: Maintains knowledge related to job responsibilities and ensures that output meets or exceeds established standards.
• Judgment & Problem Solving: Exhibits sound decision-making skills and includes other staff in decision making when appropriate.
• Teamwork & Professionalism: Establishes and maintains effective relationships and works cooperatively in group situations.

Qualifications:

• Must have high school diploma or equivalent.
• Must have at least one year general office or clerical experience. Previous scheduling experience strongly preferred.
• Must have knowledge of computers, web browsers, Microsoft Office suite, including knowledge of Excel and Word.

Additional Requirements:

• Must have current driver's license and proof of insurance.
• Must complete and maintain all required trainings/certifications.
• Must maintain confidential information in accordance with HIPAA regulations.