GOODWILL STORE SUPERVISOR

Title: Store Supervisor

Reports to: Store Manager                                                                  

Employment Status & Pay: Full-Time | Hourly                                            Starting Pay: $17/hour

Work Location: Onsite

Seat Purpose: 

Lead shift-level execution by ensuring excellent customer service, staff productivity, and operational readiness during assigned shifts. This position requires availability Monday through Sunday between 9:00 a.m. to 6:30 p.m., including every other weekend.

Core Accountabilities: 

• Lead and supervise associates during assigned shifts.


• Ensure consistent customer service standards on the floor and at POS.


• Manage POS opening/closing and cash controls including banking.


• Deploy staff effectively to meet service and productivity needs.


• Coach associates on service, productivity, and standards.


• Maintain store readiness, safety, and visual standards during shifts.


• Open and/or close the store as a key holder.


• Manage schedules and breaks during assigned shifts.

Key Metrics: 

• Shift-level POS variance


• Sales per labor hour (shift-level)


• Floor readiness and merchandising audits


• Customer service observations


• Attendance and turnover on assigned shifts

Job criteria: 

Education & experience

• High school diploma or general education degree (GED).

Knowledge, skills, & abilities

• Ability to interact and communicate with customers, donors, and other team members.


• Ability to work in an environment consisting of odors, dust, and extreme fluctuations in temperature.


• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.


• Knowledge of First Aid and safety.


• Valid driver’s license and proof of insurance required to drive an ESGWND vehicle or personal vehicle on company business.

Working conditions

(The mental and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Must be able to accommodate two-hour periods of standing, twisting, bending, reaching, and sitting.


• Must be able to lift 35 lbs. without assistance.