C-Store Kitchen Supervisor

POSITION DESCRIPTION – Farmers Union Oil Company

Job Title: C-Store Kitchen Supervisor

Reports to: C-Store Manager Department: Bottineau C-Store

POSITION OVERVIEW

The C-Store Kitchen Supervisor is expected to help direct and coordinate the Kitchen in a manner that will optimize the cooperative’s market share and savings, improve the cooperative’s efficiency, help achieve the cooperative’s mission and goals, and result in outstanding customer service. The Kitchen Supervisor will maintain a positive attitude that promotes teamwork within the cooperative and a favorable image of the cooperative. The Kitchen Supervisor is responsible for assisting in the day-to-day store operations, training, scheduling, and supervising employees. They share in the responsibility for the store profits, and all controllable expenses including labor, inventory levels, and inventory shortages.

RESPONSIBILITIES:

Management & Supervision

• Assist in establishing and communicating store goals and results to employees while fostering a cohesive team atmosphere.

• Assist in facilitating Store Safety and Staff Meetings as needed.

• Assist in staffing the store and delegating work to meet market requirements.

• Supervise and manage all Kitchen employees according to company policies and procedures. Report to Store Manager store issues, mechanical, or equipment issues that arose during scheduled shift

• Actively motivates, encourages and supports employee professional development.

• Ability to perform as and train all C-Store employees.

Marketing, Profitability & Sales

• Work with C-Store manager and representatives to improve and increase sales within our current market share

Inventory

• Assist in developing and maintaining a system for monitoring and controlling inventory levels that result in minimal shrinkage.

• Supervise checking of all in-shipments for accuracy against the delivery ticket, proper quantity, price as ordered, and quality.

• Clear out obsolete inventories annually.

• Resolve discrepancies in daily reporting in a timely manner.

• Maintain inventories at levels to assure service with a minimum of delivery delays, yet maintain inventory turn goals.

Customer Service

• Suggest and detail benefits and features of related products.

• Handle claims and complaints promptly and in a professional manner.

• Supervise quality control to assure maintenance of product specifications.

• Ensure all services provided assist in achieving store profitability.

• Make arrangements ahead of time for coverage of duties in case of a planned absence, such as vacation, or an unplanned absence, such as illness.

• Lose no customers due to services provided by the store.

Maintenance

• Ensure property, facilities, and equipment remain in good repair and maintain a clean and orderly appearance.

• Assist in making recommendations on replacement, additions, or deletions of equipment.

Purchasing, Resale Pricing & Other Duties

• Assist in purchasing products; establishing and communicating price changes for product resale.

• Enforce and uphold all company policies and procedures as well as the cooperative’s credit policy.

• Report and process all employee and/or customer incidents or accidents following company procedures.

• Perform other duties as assigned by management.

MINIMUM QUALIFICATIONS:

• High School Diploma or GED

• Knowledge in Word, Excel, and Outlook and the ability and willingness to learn new software applications.

• Excellent organizational skills, communication skills, the ability to multi-task.

• Excellent customer service skills.

• The ability to maintain confidentiality of customer and company information.

• The ability to work well in a team.

• Must have a valid Driver’s License and reliable transportation.