What are the responsibilities and job description for the Administrative Assistant position at Easterseals Delaware?
Position Opening –
New Castle Self Directed Services Receptionist/Administrative Representative
Location: 61 Corporate Circle, New Castle, DE 19720
Easterseals Delaware & Maryland's Eastern Shore is seeking a detail-oriented, organized team player with strong administrative and customer service skills who is passionate about making a positive impact. The Self-Directed Services Receptionist/Administrative Representative serves as the first point of contact for inquiries about all Self-Directed Services (SDS) programs. This position provides information on how to access services, supports adult and pediatric camp services, and performs a variety of administrative and clerical duties.
If you're looking for an opportunity to use your skills in a role that directly supports individuals and strengthens our community, we'd love to hear from you. Apply today and make a difference!
Qualifications & Experience:
- At least 3-5 years of experience operating a multi-line phone system or switchboard.
- At least 3-5 years of clerical or administrative support experience.
- Intermediate to advanced knowledge of Microsoft Excel
- Strong organizational skills with close attention to detail and accuracy
- Excellent problem-solving and analytical skills
- Sense of urgency with demonstrated ability to meet deadlines.
Job Duties include but not limited to:
- Screen, direct, and transfer calls efficiently, minimizing hold times.
- Retrieve and respond to voicemail messages throughout the workday.
- Provide accurate information and direct callers to the appropriate Self-Directed Services (SDS) staff member.
- Vet new camp providers and obtain all required documentation.
- Monitor and track camp licenses, ensuring required documentation remains current and identifying upcoming expirations.
- Process all mail and packages assuring accuracy of distribution.
- Assist with other administrative duties as needed.
Preferred Qualifications:
- High school diploma or equivalent required.
- Bilingual skills preferred but not required
- Knowledge of and sensitivity to the needs of individuals with disabilities.
- Familiarity with community resources, programs, and referral services.
- Understanding of Easterseals' mission, vision, and communication standards.
- Ability to comply with all local, state, and federal laws, regulations, and organizational policies.
- Commitment to maintaining health, safety, security, and confidentiality standards.
This is a full-time, in office, 40-hour a week position with daytime hours Monday- Friday 8am-4pm. The salary range for this role is based on experience in the field.
To apply, send resume and cover letter to Danielle Herring at dherring@esdel.org
What Easterseals Offers:
- A welcoming environment filled with people who are passionate about our mission.
- Competitive wages and a comprehensive, affordable benefits package
- Retirement plan with company match up to 5%
- 12-paid holidays
- Generous PTO package including three weeks’ vacation after two years’ service.
- Mileage reimbursement
- Performance- based merit increases
- Student loan forgiveness qualifying organization
- Professional development opportunities
Easterseals is proud to create a diverse workforce and is an Equal Opportunity Employer. Visit https://www.easterseals.com/de/ to learn more about our CARF accredited programs. EEOE
IND123