Operations Manager - Student Accomm & Suppt Svcs

About Eastern Washington University

Eastern Washington University, a regional, comprehensive public university with an enrollment of over 10,000 students, is one of six state-funded four-year institutions of higher education in Washington, each governed by its own board of trustees. As the region’s polytechnic, we are recognized for our distinctive approach to hands-on learning that leads to in-demand careers. EWU’s 300-acre main campus is located in Cheney, a community of 12,000 residents 16 miles southwest of Washington’s second largest city, Spokane. Eastern also offers programs in downtown Spokane at the innovative, energy-efficient Catalyst building, the SIERR building which is a hub for research, development and advancement of health sciences, and at Riverpoint, a campus shared with Washington State University. In addition, EWU programs can be found at select locations throughout the state, aligned with the needs of the community. Eastern contributes to the vitality of the region and the state through its wide array of bachelor’s and master’s degrees in over 100 fields of study, as well as applied doctorates in physical therapy and educational leadership, offering accessible pathways to career success and personal development to students of all socioeconomic and cultural backgrounds.

Eastern Washington University has been recognized for its commitment to helping undergraduate students learn, grow and succeed by Colleges of Distinction, a nationally trusted resource guide for college-bound students. The honor recognizes Eastern as a ’24-’25 College of Distinction (CoD).

Money magazine recently named EWU as one of its Best Colleges in America 2024.

Tribal Land Acknowledgement

At Eastern Washington University, we are proud to recognize the land of the Spokane Tribe and other tribes that shared the land for fishing and trading. The Spokane Tribe, Coeur d’Alene Tribe, Confederated Tribes of the Colville Reservation, the Kalispel Tribe, and the Nez Perce Tribe are integral to the cultural heritage and traditional ethnological knowledge of the land.

Native American heritage is woven into the fabric of our institution, enriching our community through tribal culture, historical teachings, and tribal language, and is embraced daily by students, staff, faculty, and the Eastern Washington community.

At EWU, we are committed to reflecting on and acknowledging the historical injustices of genocide and the forced removal of tribal peoples and all our relatives. EWU recognizes and honors tribal sovereignty and government to government relationships with tribes.

From here forward, EWU will remain committed to supporting, honoring, and recognizing the Native American community and the dynamic contributions that are shared with our university.

Job Summary

We are currently seeking skilled and team-oriented applicants for the following position: Operations Manager – Student Accommodations and Support Services (SASS)

The Operations Manager for Student Accommodations and Support Services will provide office oversight, student assistance, and budget management support. Reporting to the Director for Student Accommodations and Support Services, the Operations Manager plays a key role in supporting the services and outreach of EWU’s Student Accommodations and Support Services team and connecting students with the right resources across the University. This position will be responsible for advancing the vision and direction of Student Wellbeing and Support Services and the SASS Team through office management, budget management, managing the student intake processes, program development, program assessment, excellent service, and collaborating with programs and departments across campus as well as in the Cheney and Spokane communities with respect to student support, accommodations, and case management.

The SASS Operations Manager, under the guidance of their supervisor, will help oversee operational, administrative, and programmatic endeavors. Critical skills needed include sensitivity to and awareness of confidential information, ability to remain calm and think clearly when engaging with highly distressed students, friendly and welcoming demeanor, excellent time management skills, experience with accounting and budgeting, familiarity with graphic and web design, event coordinating, and ability to work in a dynamic and fast paced environment. This position contributes directly to the persistence and retention of students by supporting the work done by Student Accommodations and Support Services.

EWU is committed to supporting and promoting a workforce that is welcoming to all and encourages applicants of all backgrounds to apply for this position.

The salary for this position is $60,301.44 up to $70,000, where the hired candidate will begin within this range is dependent on education, experience, and skills.

In addition to salary, the university offers a comprehensive benefits package including health insurance and disability insurance and retirement. In addition, EWU offers generous vacation and sick leave accruals, 12 paid holidays per year and fringe benefits, such as tuition waiver for employees and eligible family members, discounted EWU sports tickets, full access to our campus workout facilities at a minimum fee and free transportation through STA buses. For additional information regarding insurance benefits please see our Benefits page: https://inside.ewu.edu/hr/benefits-briefing/benefits/insurance/

Eastern Washington University provides an inclusive, equitable, and transformative learning experience, driving the pursuit of knowledge with affordable academic excellence.

Required Qualifications

• Associate degree or equivalent experience
• Minimum two (2) years of progressively responsible administrative work experience; experience must demonstrate abilities in the following areas:
• Work is beyond entry level tasks, and which is characterized by complexity, overlapping deadlines, and independent responsibility for outcomes
• Communicate clearly and accurately, verbally and in writing, with a broad range of individuals at different levels of a large organization;
• Effectively manage and track details of projects, priorities and deadlines;
• Excellent planning and organizational skills;
• Effectively work both independently and as a member of a team;
• Handle projects independently, with absolute confidentiality and sensitivity to policies and procedures;
• Provide administrative support, initiate and coordinate activities and follow up on related details;
• Proven attention to detail and accuracy, ability to multi-task and manage deadlines;

Two (2) years progressively responsible professional accounting and/or budgeting experienceTwo (2) years working in higher education setting in a support services capacity [Internship, volunteer, or related work that is commensurate with experience will be accepted.]Demonstrated ability to gather data, analyze, and prepare reportsProficient in professional written and verbal communicationAbility to understand and apply applicable rules, regulations, policies, and proceduresStrong computer skills, including experience with designing graphics, web content organization, data analysis, and mastery of MS Office SuiteDemonstrated interest, ability, and/or experience promoting cultural humility, crisis care, student advising, universal accessibility, disability services, and/or diversity.Ability to act calmly and effectively in emergencies and when working with challenging studentsAbility to learn to adapt approach in interpersonal communication based on disability-specific needsMust be able to remain calm and think clearly and critically when interacting with highly distressed stakeholders. Distressed stakeholders could include individuals who are demanding, crying, yelling, and are behaving irrationally.Ongoing willingness to self-monitor own personal response to emotional stress and trauma permitting them to remain objective and effective in the roleFamiliarity with nondiscrimination laws, including the Americans with Disabilities ActDemonstrated ability to apply a responsive and flexible approach that is supportive of the needs including universal access of our students, faculty, staff and the public

Preferred Qualifications

• Bachelor’s degree from an accredited academic institution
• Five (5) years of progressively responsible professional administrative experience in student life, student affairs, disability services, or an equivalent combination of education, training, and experience.
• Demonstrated experience with EAB Navigate, AIM and/or Maxient
• Demonstrated experience with disability/accommodation services
• Demonstrated experience with supporting students in crisis
• Training or experience in: American Sign Language
  
  

Other Skills And Abilities

Core Competencies

• Professionalism
• Leadership
• Self-directed, and able to work with minimal supervision
• Able to work both collaboratively and independently
• Superior communication skills, verbal and written
• Organizational and analytical skills
• Discretion and confidentiality
• Appropriate exercise of independent judgment and delegated authority
• Demonstrated ability to actively think ahead, anticipate upcoming needs, and propose solutions
• Effective decision making
  
  

The above job description is a general outline of the duties and responsibilities typically associated with this position. Specific tasks and responsibilities may vary based on the needs of the department and institution.

Job Duties

Office & Intake Management

• Oversee intake processes and team members by ensuring students have all necessary documentation before meeting with SASS case managers/team members
• Help monitor case management progress with the Student Accommodations and Support Services Team
• Assist with triaging student cases to prioritize the students in highest need are seen first
• Engage in low-level case management and help students connect with campus and community resources to support their needs
• Provide review and guidance, as needed, on student emergency fund requests
• Work with students on non-disability accommodation process (i.e., religious accommodations, etc.)
• Assist SASS administration with entering case notes into AIM; pulling data for analysis; and uploading letter and communication templates
• Develop and implement office procedures, policies, and systems
• Independently manage complex projects (e.g., operationalize a new program and issues, determine steps to completion, and successfully implement them)
• Stay current on processes for all Student Accommodations & Support services
• Assist in planning and coordination of outreach efforts as needed
• Monitor and maintain department equipment and materials inventory
• Assist with maintenance of department website and recruitment/marketing material
• Design, maintain, and upgrade department filing system including general office files, assessment, accreditation, and equipment and supplies inventory
• Exercise independent judgment and decision-making skills to resolve problems
• Develop and maintain documentation and databases to facilitate ongoing operations and special projects
• Maintain confidential scheduling and student information databases using AIM and MAXIENT programs. Input new students’ personal and demographic information as needed; input student appointment notes daily; track accommodation requests; input testing schedules; maintain inventory for adaptive technology and other supportive resources; develop and modify databases as needed; prepare data and charts for annual reports.
• Assist with intake forms; maintain confidential notes for students; file confidential student records; prepare and arrange confidential transfer of inactive student files to archives; prepare and arrange confidential destruction of student files older than seven years.
• Facilitate connecting students to the resources and support they need by responding to email; answering phones; updating forms; scheduling appointments; arranging outreach; collecting and logging receipts for budget reconciliation; resolving problems; answering questions; establishing procedures, etc.
• Respond to inquiries and complaints, assist students and others in accessing appropriate information and assistance as necessary.
  
  

Percent of Time: 70

Assistant to the Director for SASS

• Analyze problems and provide information, counsel and report to Director on actions
• Develop management reports that include historical reviews
• Evaluate administrative or procedural problems, and recommend solutions
• Represent the SASS as needed on campus committees
• Initiate and complete special projects including yearly assessment reports, as needed
• Serve as a policy resource, collect and distribute information
• Prepare and provide analysis of Maxient Reports
• Regularly attend staff meetings
• Coordinate administrative tasks
• Utilize delegated authority to make and implement plans, decisions, and commitments related to management policies and department business operations
• Interpret university and department policies
  
  

Percent of Time: 15

Budget Management

• Oversee the daily operation and management of SASS office space – including coordinating general office coverage and the provision of superior student support and service to visitors, mentoring and coaching front desk student staff, as needed.
• As needed and in collaboration with Student Accounting staff, develop and/or provide financial budget reports for SASS team as requested
• As needed and in collaboration with Student Accounting staff, support grant management including collecting grant data for proposals and decision-making, and reconciling grant budgets
• Establish and manage equipment maintenance and replacement plans
• Manage departmental purchasing cards
• Manage travel for staff, purchasing, and travel expense requests
  
  

Percent of Time: 10

University and Divisional Service

• Serve on division, University, and community committees as requested to support the work of SASS
  
  

Percent of Time: 5

Conditions Of Employment

This position, during the course of university employment will be involved in the receipt of, or accountability for, university funds or other items of value, as well as the unsupervised access with the developmentally disabled, vulnerable adults or children under the age of 16. The offer of employment is contingent upon successful completion and passing of a background check prior to beginning employment.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa currently. Sponsorship is not available for this position at this time.

All new employees must comply with EWU Immunization Policy 602-02 and provide proof of immunity or vaccination to MMR before beginning work at EWU. Waivers for the immunization requirements are available for medical or sincerely held religious beliefs.

This is an Administrative Exempt position and is covered by EWU Policy 406- 01, Exempt Employment: https://inside.ewu.edu/policies/knowledge-base/ewu-406-01-exempt-employment/

After starting employment, employees will complete the required training via Canvas. The Office of Employee Belonging, Development, and Leadership will reach out to you concerning Workplace Belonging training.

Note: Interviews might be conducted via Zoom (camera must be enabled). If so, candidates must be able to demonstrate competence using Zoom and other technologies.

Salary Information

The salary for this position is $60,301.44 up to $70,000, where the hired candidate will begin within this range is dependent on education, experience, and skills.

Posting Date: 04/08/2026

Open Until Further Notice: No

Closing Date: 5/6/2026

Screening to Begin: 5/1/26

Special Instructions To Applicants

Submit your application materials through our online applications portal provided below. If you are unable to submit through the applicant portal, please contact Human Resources Services at (509) 359-2381.

To apply, visit https://jobs.hr.ewu.edu/postings/14615

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