What are the responsibilities and job description for the Administrative Coordinator position at Eastern Security Services?
Location
This position is 100% in-office and reports to our facility on site in Syracuse, NY.
Job Summary
As an Administrative Coordinator you will provide essential administrative and operational support to ensure efficient office operations, exceptional customer service, and seamless project coordination. Responsibilities include managing incoming calls, maintaining accurate customer accounts and data entry, tracking jobs from creation through completion. The position works closely with Sales, Service, Installation, and Accounting teams while utilizing tools such as DocuSign, Excel, and SharePoint to manage contracts, documentation, reports, and workflows.
Salary Range
$26.00 per hour - $30.00 per hour, based on experience
Hours
Monday – Friday, 08:00am – 04:30pm
Responsibilities
This position is 100% in-office and reports to our facility on site in Syracuse, NY.
Job Summary
As an Administrative Coordinator you will provide essential administrative and operational support to ensure efficient office operations, exceptional customer service, and seamless project coordination. Responsibilities include managing incoming calls, maintaining accurate customer accounts and data entry, tracking jobs from creation through completion. The position works closely with Sales, Service, Installation, and Accounting teams while utilizing tools such as DocuSign, Excel, and SharePoint to manage contracts, documentation, reports, and workflows.
Salary Range
$26.00 per hour - $30.00 per hour, based on experience
Hours
Monday – Friday, 08:00am – 04:30pm
Responsibilities
- Receive incoming customer inquiries via phone and email and prioritize them appropriately to ensure critical issues are addressed promptly
- Set up, maintain, and update customer accounts to ensure accurate data entry and documentation
- Assist with tracking projects through completion, including current status, timelines and pricing
- Maintain organized digital and physical filing systems, records, spreadsheets, and sales reports
- Prepare, send, and manage contracts and documentation using tools such as DocuSign, Excel, and SharePoint
- Collaborate with the Accounting Department on invoicing, billing, permits, compliance (including OLIES), and related tasks
- Assist with general office administration, coordinate internal events and employee celebrations
- Bachelor’s Degree in Business, Marketing, Communications, or related field
- Excellent communication skills both written and verbal
- Full professional working proficiency in the English language
- Proficiency in the Microsoft Office Suite
- 4 years’ experience working in a professional support or administrative based role preferred
- Proficiency in TriangulumAI and ABM preferred
- Comprehensive Benefits Package: medical, dental, vision, and life insurance, employee assistance program, 401(k) with company matching, and more
- 2 Weeks of PTO during first full year of employment – including vacation, sick/personal leave, paid holidays and floating holidays
- Industry-leading pay with monthly bonus opportunities and annual performance reviews
- Paid on-the-job training
- An open door to management – you are ALWAYS heard and respected!
- Commitment to maintaining a safe and supportive work environment
- All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
- This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.
- This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.
Salary : $26 - $30