What are the responsibilities and job description for the Scheduler position at Eastern Radiologists, Inc.?
Job Summary: The scheduler is expected to have the scheduling department open and operating each day. The scheduling department will schedule all procedures for all ERI locations and departments
Days: Monday - Friday Hours: 9am-5pm
Major Job Functions:
Days: Monday - Friday Hours: 9am-5pm
Major Job Functions:
- Professionally schedules patients for procedures through referring physician’s offices.
- Responsible for answering incoming phone calls and scheduling appointment. Securing accurate and up to date patient information including demographic, insurance information.
- Schedule, coordinate, cancel and reschedule appointments when equipment breaks down or various other issues come up (i.e. inclement weather, staff shortage)
- Schedules routine mammograms with patients.
- Gathers general information pertaining to the patient for entry into the scheduling system.
- Coordinates scheduling with ERI clinical staff.
- Makes physician’s offices and/or patients aware of any preparations that the patient may need to have prior to the procedures.
- Education: High School Diploma or GED required
- Experience: Minimum of 1 year customer service or equivalent preferred.
- Certification/License/Registration: NONE
- Position Titles and Number Supervised: NONE
- Special Training/Skills: Must have excellent organizational, communication and interpersonal skills. Must possess excellent phone etiquette. Must possess the ability to work alone. Must be discrete with all confidential information.
- Physical Demands: Must have visual acuity and manual dexterity to handle mail loads.
- Working Conditions: Works in a clean spacious, well lighted medical facility office. Sits, stands and walks intermittently throughout the day. Must stoop and bend in the course of job performance.
- Other (Operational Excellence): Employee must be aware of and fully support all practice policies and procedures.