What are the responsibilities and job description for the Front Desk Clerk position at Eastern Radiologists, Inc.?
Job Summary: Front Desk Clerk is responsible for checking in all patients, scheduling, verify referrals & insurance eligibility and other tasks as deemed necessary in processing patients for exams.
Major Job Functions:
- Greet patients and visitors in a courteous, professional manner.
- Verify and obtain patient identification and insurance information upon arrival.
- Obtain and update necessary forms, consents, and referrals.
- Answer incoming calls, respond to inquiries, and route calls/messages appropriately
- Collection of deductibles, copayments and/or any monies due on patient account and provide receipts
- In-put patient data for the creation of the patient account
- Assembling of patient information to be utilized by Technologists and Radiologists
- Notifies patients of delays, scheduling, rescheduling, etc. of their appointment
- Confirm upcoming appointments and provide patient with preparation instructions, as needed
- Coordinate with technologists and clinical staff to ensure smooth patient flow
- Address patient questions or concerns promptly and professionally
- Notify clinical staff of any schedule delays or special patient needs
- Practice cost-containment measures in all aspects of the facility
- Comply with the policy and procedures set forth by Eastern Radiologists, Inc.
- Perform other miscellaneous duties as requested.
Specifications:
- Education: High School Graduate or equivalent (GED)
- Experience: Minimum of 1 year customer service or equivalent preferred.
- Certification/License/Registration: BLS/CPR certification required.
- Position Titles and Number Supervised: NONE
- Special Training/Skills: Must have excellent organizational, communication and interpersonal skills. Must possess excellent phone etiquette. Must possess the ability to work alone. Must be discrete with all confidential information.
- Physical Demands: Must have visual acuity and manual dexterity to handle mail loads.
- Working Conditions: Works in a clean spacious, well lighted medical facility office. Sits, stands and walks intermittently throughout the day. Must stoop and bend in the course of job performance.
- Other (Operational Excellence): Employee must be aware of and fully support all practice policies and procedures. Must have demonstrated ability to deliver services to physicians, patients and fellow employees with compassion and in a responsive, courteous and concerned manner.
Salary : $28,966 - $35,522