What are the responsibilities and job description for the Inside Sales Representative - EPIC position at Eastern Industrial Supplies, Inc.?
Industrial Distribution - Inside Sales Representative - EPIC
About Eastern Industrial Supplies - For over 45 years, Eastern Industrial Supplies has been a leader in industrial distribution, specializing in industrial pipe, valves, and fittings (PVF), and commercial plumbing products. Along with the addition of our EPIC Division - Engineered Products Instrumentation & Controls and Corrosion Resistant Pipe Solutions we have expanded across the Southeast, building a reputation for excellence, integrity, and a deep commitment to our team. Honoring God in all we do is the bedrock of our operation, and we take immense pride in fostering an environment where personal and professional growth are abundant.
WHAT YOU'LL DO ON THE JOB:
Generates new and repeat sales by providing product and technical information in a timely manner. Enters sales quotations and orders for new and existing customers. Follows up on quotations to determine and improve Eastern's competitive market position. Provides friendly customer service quickly and efficiently. Assists customers with regard to types of product to purchase, considering such factors as costs, effectiveness, intended use, availability, and time constraints for installation. Presents price, credit and terms in accordance with standard procedures and customers' profitability profiles.
Proactively recommends items needed by customers to increase customer satisfaction and improve transactional profitability. Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items. Educates customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction. Coordinates activities in sales and service, accounting and record keeping, and receiving and shipping operations. Maintains accurate documentation on all orders and and quotes to resolve any discrepancies with vendor billing. Monitors scheduled shipment dates to ensure timely delivery and expedite as needed.
Contacts customers following sales to ensure ongoing customer satisfaction and resolve any complaints. Sets up customer files and regularly maintains them. Identifies trends in customer satisfaction or dissatisfaction. Communicates to the purchasing department unexpected increases or decreases in demand for products. Provide sales quotes for Niron, Transair, Simtech, HDPE pipe, Simtech and Andronaco products.
What You'll Get From the Job
- Competitive Pay & Comprehensive Benefits: We offer competitive salaries and a range of great benefits including medical, dental, short term disability (paid for by the company) and a 401(k) plan with immediate employer match.
- Paid Time Off: Eastern offers paid holidays and a bank of Paid Time Off (PTO) hours. This allows for a healthy work-life balance and to take the time you need to rest, relax, and rejuvenate.
- "Eastern Cares" Mission Days: As an employee, you can participate in PAID mission days, where you can engage in meaningful volunteer work and contribute to causes that matter to you.
- Growth and Development: You can develop your skills and advance in your career through training programs, mentorship opportunities, and internal promotions.
- Positive Company Culture: As a family-owned and operated business, the sense of being part of a family extends to all associates. You will be part of a supportive and inclusive work environment where your contributions are recognized and appreciated.
What We Need From You:
- Education and/or Experience: Prefer Bachelor's degree (BA) from four-year college or university and one to two years related experience and/or training; or equivalent combination of education and experience.
- Computer Skills: Individuals should be adept with computers and ideally have Enterprise Resource Planning (ERP) experience and/or CRM experience. Solar Eclipse experience is heavily preferred.
- Location: You should live within a reasonable distance from the branch location. Training for this job is in person, and the ideal candidate will work in the office.
READY TO JOIN OUR TEAM?
If you feel you would be right for this job in wholesale distribution, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!
Location: Work from any Eastern branch location in the southeast
Equal Opportunity Employer / Drug-Free Workplace