Inspection Schedular/Dispatcher

At Eastern Fire, a subsidiary of the DU Family of Companies, we believe that investing and empowering our employees as leaders develops an organization that delivers innovative solutions and services that create superior customer experience. The unique blend of our leader's abilities and the ownership of their work, combined with our culture and values, creates something that is simply described as the Davis-Ulmer difference.

Due to continued growth, we are looking for a Schedular/Dispatcher to join our team in Auburn, ME. In this role, you will be responsible for keeping the inspections scheduled and on track at various frequencies and assist with day-to-day operations in the inspections/service departments.

JOB RESPONSIBILITIES:

• Demonstrate sufficient computer skills to run orders and generate monthly reports.
• Contact customers via phone and/or email to schedule inspections.
• Maintain positive and professional customer relationships.
• Work closely with administrative staff in the Service & Inspection Department, as well as with Inspectors/Technicians.
• Maintain accurate customer and/or system information in applicable databases.
• Assist the Inspection Coordinator/Billing Administrator or Inspection Manager with special projects as needed (e.g., distribution of marketing materials, filing, payroll/timekeeping backup, renewals).
• Perform other related duties as assigned.

QUALIFICATIONS/ EDUCATION/ EXPERIENCE REQUIREMENTS:

• High school diploma or GED required; associate’s degree preferred.
• One to two years of administrative office experience.
• Scheduling and/or dispatching experience a plus.
• Familiarity with customer account management.
• Familiarity with types of sprinkler systems and inspection time frames.
• Strong verbal communication skills.
• Proficient computer skills.
• Strong customer service skills.
• Ability to be flexible and effectively manage scheduling changes.

CERTIFICATES, LICENSES, REGISTRATIONS:

• Valid driver’s license.

SUPERVISORY RESPONSIBILITIES:

• None.

PHYSICAL DEMANDS and WORK ENVIRONMENT:

• Office environment with moderate noise levels.
• Ability to spend most of the day on the phone and computer.
• Primarily a sedentary role, with occasional movement throughout the office to copy, scan, fax, and file documents.

Pay Range: $20.00 - $22.00 per hour

As part of the Davis-Ulmer Family of Companies, we believe that investing and empowering our employees as leaders develops an organization that delivers innovative solutions and services that create a superior customer experience. The unique blend of our leader's abilities and the ownership of their work, combined with our culture and values, creates something that is simply described as the Davis-Ulmer difference.

Why Choose Davis-Ulmer Family of Companies?

• Competitive Compensation: We offer competitive pay rates for experienced professionals, ensuring your skills are recognized and rewarded appropriately.
• Comprehensive Benefits Package: Enjoy an industry-leading benefits package that includes medical, dental, vision, and additional perks, ensuring your health and well-being are taken care of.
• Strength of the Family: The Davis-Ulmer Family of Companies, with over 30 locations across the East Coast and Midwest, epitomizes the strength of a team-first mindset. Embracing a culture of collaboration, we unite to share knowledge, resources, and best practices across our network of branches. This collective approach strengthens us as a cohesive group, amplifying our impact far beyond what any individual business unit could achieve alone.
• Backed by APi Group: As a subsidiary of APi Group, a publicly traded, multi-billion-dollar corporation headquartered in Minnesota, we provide the financial stability and support needed for success. Benefit from world-class training and leadership development opportunities, backed by a powerhouse in the Fire Life Safety & Security industry.
• Long-Term Career Relationships: Many of our employees have been with us for 20 years! We believe in investing in the right people, fostering enduring professional relationships that benefit both individuals and the company alike. Join us and become part of a community where your dedication is recognized and valued for the long term.
• Values Match: We prioritize hiring individuals whose values align with ours. Our commitment to value-driven recruitment is a cornerstone of our People/Talent Development Operating Code.

DAVIS-ULMER'S ENDURING PURPOSE: \"To protect what people value most.\"