What are the responsibilities and job description for the Office Coordinator position at Eastern Connecticut Health Network (ECHN)?
Position Summary
Assists the Practice Manager and support staff in the daily activities of the physician practice. The Coordinator is responsible for performing receptionist and clerical services and has the ability to identify problems and recommend solutions. This position utilizes communication/interpersonal skills to establish and maintain cooperative relationships with patients, families, physicians, vendors, and staff.
Education/Certification
Assists the Practice Manager and support staff in the daily activities of the physician practice. The Coordinator is responsible for performing receptionist and clerical services and has the ability to identify problems and recommend solutions. This position utilizes communication/interpersonal skills to establish and maintain cooperative relationships with patients, families, physicians, vendors, and staff.
Education/Certification
- High School education required.
- Associates Degree, or higher, preferred.
- Minimum 2 years experience in a professional or medical office.
- Working knowledge of medical billing/insurance.
- Ability to use independent judgment to solve problems.
- Excellent verbal/written communication skills.
- Basic knowledge of Microsoft Office suite applications to include Word, PowerPoint, Excel and Outlook.
- Working knowledge of electronic medical record a plus.
- Performs front desk duties, including but not limited to, patient check in, demographic and insurance verification. Scans insurance cards and license.
- Provide effective coordination of patient appointment and billing, including the oversight and updating of patient schedules, resolution of appointment-related issues, and coordination of front desk staff assignments and workflow.
- Performs patient pre-certifications, where necessary.
- Assist in training of staff in front end positions.
- Adheres to all encounter and payment audit trail processes.
- Assists Practice Manager with the oversight in maintaining tracking logs required by management.
- Provides input on the need for ordering of office supplies.
- Assists in gathering/organizing data for practice which could include, but is not limited to patient/provider information, billing data, and other quality indicators.
- Informs the Practice Manager of any operational problems and handles matters not requiring executive disposition.
- Reports on daily workload and productivity levels. Assists with implementation of policies and procedures related to front office functions.
- Ensures positive customer service atmosphere and interactions in reception area.
- Investigates and resolves customer complaints in the absence of the Practice Manager.
- Schedules appointments accurately and completely. Verifies if patient is new or existing. Advises patient/client if any preparations or instructions associated with scheduled exam.
- Checks-in patients for their appointment, insuring all paperwork is completed by patient and updating all information in the software system. Maintains patient confidentiality.
- Discharges patients by entering correct codes and payments into system. Collects appropriate payment/co-payment and documents correctly.
- Handles daily miscellaneous responsibilities while interacting with patients and other co-workers in a caring and respectful manner.
- Follows correct closing procedures.
- Answers phones and responds to all inquiries including requests from physician offices and patients to have medical records sent to other facilities.
- Demonstrates the ability to be flexible, organized and function under stressful situations. Utilizes critical thinking and sound judgment.
- Maintains confidentiality and adheres to HIPPA requirements.
- Other duties as assigned by management.