What are the responsibilities and job description for the Treatment Coordinator / Insurance Coordinator position at Center Dental Office?
About Us:
At Center Dental Office, we take pride in creating a warm, welcoming environment where our patients feel like family. Our dedicated team is committed to delivering top-quality dental care while ensuring every patient has a positive experience. We’re looking for dynamic, energetic, and dependable individuals to join our team.
We’re looking for someone who brings positive energy, a strong ambition to grow, and a desire to be the best version of themselves—both individually and as part of a team. The ideal candidate has a strong work ethic, is independent, a creative thinker, and truly values patient care. We want someone who is dynamic in the workplace, adaptable, and ready to contribute to a supportive, high-performing team.
Position Overview:
Your ability to multitask, problem-solve, and maintain a friendly demeanor will help ensure smooth daily operations and exceptional patient experiences. From managing appointments to assisting with insurance and payments, your role will be crucial in keeping our office running efficiently while making every patient feel valued and cared for.
Key Responsibilities:
- Warmly greet and welcome patients, making them feel at ease.
- Answer phone calls, schedule appointments, and manage patient intake and paperwork.
- Verify patient insurance information before appointments, ensuring accuracy and completeness, and track outstanding insurance claims.
- Assist patients in understanding their benefits, coverage, and out-of-pocket costs.
- Collect co-pays and payments, process financial transactions accurately, and assist with payment plans when needed.
- Maintain an organized and efficient front desk area.
- Provide exceptional customer service, addressing patient questions and concerns with professionalism and care.
- Support the dental team with administrative duties to keep the office running smoothly.
- Multitask effectively, balancing front desk responsibilities with insurance coordination.
- Contribute to a positive, team-oriented atmosphere.
Who We’re Looking For:
- A friendly, outgoing, and bubbly personality that makes people feel welcome.
- A quick thinker who remains calm and efficient in a busy or high-stress situations.
- Excellent communication skills with a strong focus on customer service.
- Strong multitasking and organizational abilities.
- At least 5 years of experience with dental insurance is preferred.
- Proficiency with Eaglesoft, Schick, and 5D iTero Element digital scanner is a plus.
- Dependable, detail-oriented, and eager to learn and grow with the team.
Why Join Us?
- A fun, supportive, and family-oriented work environment.
- Opportunities for professional growth and advancement.
- Competitive pay based on experience.
- Comprehensive benefits, including:
- Medical, dental, and vision insurance
- 401(k)
- Paid time off (PTO)
- Online continuing education (CE)
- Wellness program
- The chance to be part of a team that values collaboration, respect, and making every patient’s visit enjoyable!
Work Schedule: 36-40 hours per week. No weekends. Salary commensurate with experience.
Note: Background checks will be conducted prior to hiring.
A Personal Note from Us:
We know the best teams are built on trust, respect, and a shared passion for patient care. If you’re looking for a place where your work is valued, your growth is supported, and your coworkers feel like family — we hope you’ll apply. We’re excited to meet someone who cares as much about dentistry and patients as we do!