Outreach and Enrollment Lead

This position coordinates and streamlines the Outreach and Enrollment effectiveness and infrastructure to support the development of East Valley’s Outreach and Enrollment program, as well as supporting additional activities of the Health Promotion department.

MAJOR POSITION RESPONSIBILITIES AND FUNCTIONS:

• Serve as the lead coordinator for Enrollment and Retention Specialists (ERS).
• Train and mentor new and existing ERSs to ensure they understand the ERS workflow.
• Extract and assign ERSs with monthly Med-Point Management call logs to drive Outreach and Retention.
• Monitor Call Logs and Event Tracker to ensure all activity is current and accurate.
• Maintain accurate inventory of office supplies, promotional items, and check-out list for department outreach equipment (Canopies, tents, tables, chairs, etc.)
• Liaison to our Health Plan Representatives and Insurance Brokers. Ensuring that ERSs are current with their knowledge of plan benefits; scheduling training as needed.
• Responsible for establishing trusting relationships with patients and their families while identifying, connecting, and supporting social determinants of health needs.
• Provide ongoing navigation with patients/families to assure patient satisfaction, evidenced by patient retention.
• Assist individuals and families with enrollment in health care coverage and facilitate “My Benefits” education sessions to ensure patients are knowledgeable regarding their health plan benefits.
• Ensure continuity of health care coverage, through ongoing tracking of patients’ redetermination dates, following up with patients via phone calls, home visits, and other necessary means.
• Increase East Valley penetration by identifying and reaching out to potential new patients residing in selected geographic areas.
• Create and maintain excellent working relations with community agencies/members, patients, visitors, and team members.
• Conduct in-reach activities at EVCHC sites to inform patients about healthcare coverage enrollment and/or re-enrollment.
• Participate in community events performing enrollment and access activities.
• Other duties as required by supervisor.

POSITION REQUIREMENTS AND QUALIFICATIONS:

• Bachelor’s degree in health administration, Business, or a related field or five years’ experience in a similar position.
• Minimum 2 years of progressive experience in outreach, enrollment, and patient retention for a healthcare facility, preferably with a federally funded health center conducting business in California.
• Experience working with disadvantaged populations and knowledge of health disparities are highly desired.
• Knowledgeable and/or certified in health care coverage systems such as Medi-Cal, Medicare, Covered California, and My Health LA program is a plus.
• Ability to think strategically and openly.
• Must have the ability to problem-solve effectively and meet deadlines.
• Must demonstrate integrity, sound judgment, leadership skills, and strong interpersonal skills.
• Excellent oral and written communication skills, and strong organizational, data entry, and documentation skills are required.
• Ability to handle complex or multi-faceted situations under pressure.
• Strong ability to multi-task and prioritize in a fast-paced environment.
• Must be accustomed to handling sensitive and private customer information.
• Must be comfortable coordinating community outreach activities and speaking to people in groups.
• Must have strong Microsoft Office skills (Outlook, Word, and Excel).
• Must be able to type 45 words per minute.
• Bilingual, Fluent in English/Spanish or English/Mandarin.

DOE: $28.00 - $33.06

East Valley offers a competitive salary and excellent benefits, including medical, dental, vision, and a defined contribution retirement plan. You will also enjoy a work-life balance with paid time off and paid holidays throughout the year.

Please apply to this position with your current resume.

Principals only. Recruiters, please do not contact this job posting.

EOE is the Law. It is the stated policy of EVCHC to conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit Retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.