What are the responsibilities and job description for the Customer Service Representative position at East Infinity?
Department: East Infinity
Location: Miami FL
Compensation: $48,000 - $52,000 / year
Job Description:
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This role is pivotal in ensuring customer satisfaction and enhancing customer loyalty through effective communication and problem-solving skills. As a Customer Service Representative, you will be the primary point of contact for our customers, assisting them with any inquiries, complaints, or requests they may have.
Key Responsibilities
Responsibilities:
- Handle customer inquiries via phone, email, or chat in a friendly and professional manner.
- Resolve customer complaints effectively and efficiently to ensure customer satisfaction.
- Provide knowledgeable answers to questions about products, services, and promotions.
- Document customer interactions thoroughly in our systems to maintain accurate records.
- Follow up with customers to ensure their issues are resolved and they are satisfied with the solutions provided.
- Collaborate with other departments to solve complex customer issues that require additional support.
Skills & Qualifications:
- High school diploma or equivalent; additional education or certifications in customer service is a plus.
- Proven experience in customer service or a related field, demonstrating strong interpersonal skills.
- Excellent verbal and written communication skills, with an ability to convey information clearly.
- Strong problem-solving skills and a proactive attitude when addressing customer concerns.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Familiarity with customer service software, databases, and tools is a plus.
Benefits:
- Opportunities for professional growth and career advancement.
- Comprehensive training and ongoing support.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- A collaborative and innovative work environment.
Salary : $48,000 - $52,000
