What are the responsibilities and job description for the Customer Service Agent position at East Infinity?
Department: East Infinity
Location: Cleveland, OH
Compensation: $48,000 - $52,000 / year
Job Description:
We are seeking a dedicated and enthusiastic Customer Service Agent to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional support and assistance with a variety of inquiries and issues. As a Customer Service Agent, you will help foster positive relationships with our clients by addressing their needs, resolving their concerns, and ensuring that they have a seamless experience with our products and services.
Key Responsibilities
Responsibilities:
- Respond to customer inquiries in a timely and professional manner.
- Provide accurate information about products and services to customers.
- Resolve customer complaints and issues with empathy and efficiency.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with other departments to address customer needs effectively.
- Monitor customer feedback and escalate serious issues as needed.
Skills & Qualifications:
- High school diploma or equivalent; additional education or certifications in customer service is a plus.
- Proven experience in a customer service role or similar position.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Ability to remain calm under pressure and handle difficult situations with professionalism.
- Familiarity with customer service software and tools is preferred.
Benefits:
- Opportunities for professional growth and career advancement.
- Comprehensive training and ongoing support.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- A collaborative and innovative work environment.
Salary : $48,000 - $52,000
