Social Care Network Supervisor

Description

Position Summary

East House is a dedicated non-profit organization committed to supporting individuals on their journey to recovery. We provide comprehensive services, including residential support, counseling, peer support and community outreach to empower individuals to overcome mental health and substance use disorders and lead fulfilling lives. Our mission is to foster a supportive environment that promotes healing and long-term recovery.

The Social Care Network Supervisor provides direct supervision to residential staff in collaboration with the Program Manager. This position assists with all aspects of site operations, including monitoring staff compliance, documentation, ensuring adherence to agency policy and procedures, and promoting an environment that supports client goals and recovery. 

Requirements

Responsibilities

· Provide day-to-day supervision, support, and scheduling as needed for Care coordinators and navigators

· Monitor daily documentation and shift notes for accuracy and completeness.

· Conduct regular supervision and team meetings.

· Participate in hiring and onboarding of new staff.

· Support and ensure compliance with individual service plans and notes

· Participate in incident review, response, and follow-up.

· Maintain collaborative relationships with internal and external stakeholders.

· Attend FLIPA compliance and quarterly meetings.

· Train FLIPA staff and ensure that updates are relayed effectively as they arise.

· Attend community events and promote the FLIPA program allowing for flexibility in schedule for a possible weekend day or “after normal working hours.” Participate in multidisciplinary team meetings, contributing insights and updates on client progress.

· Collaborate with peer support specialists, therapists, and medical professionals to enhance client care.

· Provide information to community partners on mental health and substance use issues and resources.

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Other

· Ensures compliance with policies, federal and state regulations.

· Collaborates with the Office of Ethics, Compliance & Quality on identifying and correcting non-compliance.

Note: This job description may not cover all job duties and is subject to change without notice. Job duties, responsibilities, and/or activities may change at any time with or without notice.

  Minimum Qualifications

• Bachelor’s degree in human      service-related field and 1-3 years related experience; OR
• Equivalent      experience in lieu of education may      be considered.

 Licenses/Certifications 

1. Valid NYS driver’s license in good standing and access to a personal vehicle for work-related tasks.

· Narcan training (preferred.)

Skills & Abilities

· Effective oral and written communication skills.

· Ability to work independently and cooperatively in a culturally diverse environment.

· Basic computer literacy and intermediate proficiency in Microsoft Word and electronic documentation.

· Ability to effectively manage time and prioritize tasks.

Monitoring and Evaluation:

· Track and document client progress using standardized tools and software.

· Evaluate the effectiveness of interventions and services, making data-driven recommendations.

Maintain accurate and timely records in compliance with regulatory and organizational standards 

Alignment with East House Values

· Humanistic,   Collaborative, Optimistic, Progressive, Integrity and Accountability.

· Represents   the organization professionally and aligns with its mission

· Performs   work with integrity and in compliance with established processes, 

procedures, and regulations.

Accountability

· Takes responsibility for all work   activities and personal actions.

· Follows through on commitments;   implements decisions that have been agreed upon.

· Maintains confidentiality with   sensitive information.

· Acknowledges and learns from   mistakes without blaming others.

· Recognizes the impact of one’s   behavior on others. 

Commitment to Diversity, Equity,   Inclusion & Belonging

· Values and embraces differences,   backgrounds, experiences, and opinions of individuals and groups.

· Promotes an environment where   everyone feels respected and included.

Operational Efficiency,   Feedback, Continuous Improvement

· Manages   day-to-day operations efficiently. 

· Focus   on process improvements and optimization. 

· Provides   and receives constructive feedback in a respectful manner and uses feedback   to learn and improve both individually and as a team. 

Relationship   Building/Collaboration

· Develops   and maintains positive relationships based on trust, respect, and mutual   support. 

· Builds   and leads high-performance teams and establishes high standards of   performance and conduct for oneself and others.