Housing Options Officer (Single and Complex Needs)

Job Introduction

Are you a committed, enthusiastic and resilient housing professional who enjoys a fulfilling role in a customer focused environment?

We are looking for someone like you to join our team! If we are a good fit for you, you will have the opportunity to prevent and relieve homelessness for customers with more complex needs, assisting customers through all stages of the homelessness process.

Please note this is a Fixed term position ending on the 31/3/2029

What will you be doing?

In this role you will:

• work within the Homelessness Reduction Act 2017 to give advice and assistance to customers in housing need to prevent or relieve their homelessness,
• undertake and support the assessment of those sleeping rough in the area through outreach
• determine homeless applications
• ensuring that customers are kept informed at all stages and to issue written notifications of all decisions made
  
  
  

About You

As an ideal candidate, you will have:

• drive and commitment to preventing homelessness
• excellent communication and negotiation skills, enabling you to deal with complex clients, often in emotional and stressful situations
• knowledge of homelessness legislation
• strong organisation and time management skills
• previous experience of working in a collaborative way to solve problems and achieve positive outcomes for customers
  
  
  

What can we offer you?

• Opportunities for growth and cross- department working, learning new skills and service areas
• 26-29 days annual leave rising to 34 days with 5 years' local government service
• Usage of our e-fleet during business hours for business-related visits
• Employee well-being programme
• Employee events group
• Regular opportunities to socialise with other teams within the council
• Flexible working arrangements, including flexi-time
• Up to 50% working from home for eligible posts
• Free parking in our offices and select council owned car parks during business hours
• Access to wellbeing and occupational health schemes such as the Employee Assistance Programme (EAP)
• Local Government pension scheme
• Discounts at council-owned leisure centres
• Opportunity to network with colleagues across councils in Hertfordshire and the East Of England
• Professional environment where your career path really matters and your development is supported by the organisation
  
  
  

How To Apply

For an informal discussion about the please contact Christine Nelson via christine.nelson@eastherts.gov.uk

Closing date: 7 June 2026 at midnight.

Interviews TBC

We as a council are ambitious. To find out more about our ambitions and what it’s like working at East Herts, hear from our employees on our careers site.

We are proud to be an equal opportunities employer, valuing diversity and maintaining a firm commitment to providing equal employment opportunities for all employees and applicants. We believe that creating inclusive environments leads to stronger collaboration and better outcomes in our work.

Find out more about our disability confident scheme.

Attached documents:

• Housing Options Officer - Single & Complex.pdf -